FATHIEL MPOPOTI
OPERATIONS MANAGER
Johannesburg,GP
Summary
Dynamic Operations Manager with a proven track record at Bluepoint GROUP, enhancing operational efficiency and customer satisfaction. Skilled in performance monitoring and staff management, I successfully streamlined processes, leading to increased profitability. Adept at problem-solving and fostering team leadership, I drive continuous improvement initiatives to achieve outstanding results.
Overview
7
7
years of professional experience
Work History
Operations Manager
Bluepoint GROUP
01.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
Project Manager
KHUMIL PROJECTS
02.2019 - 11.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Coordinated material procurement and required services for projects within budget requirements.
- Enhanced project delivery times by streamlining communication channels between development and operations teams.
Education
MBA - Operation & Supply Chain Management
WHITE STONE COLLEGE
Johannesburg, South Africa 05.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
MS office
Organizational management
Team leadership
Operations monitoring
Operational efficiency
Performance reporting
Timeline
Operations Manager
Bluepoint GROUP
01.2022 - Current
Project Manager
KHUMIL PROJECTS
02.2019 - 11.2021
MBA - Operation & Supply Chain Management
WHITE STONE COLLEGE
05.2001 -