Faith Ngamlana
Virtual Assistant / Pharmacist Assistant
Cape Town,EC
Summary
Experienced healthcare professional with a background in pharmacy settings, seeking opportunities in healthcare and virtual assistant roles. Proven expertise in patient care, medical knowledge, and inventory management, resulting in enhanced patient satisfaction and a compassionate approach in all interactions. Skilled in problem-solving and finding effective solutions, while maintaining confidentiality and supporting efficient pharmacy operations. Possessing a strong foundation in pharmaceutical practices, adept at managing medication inventory and assisting pharmacists in dispensing medication. Known for maintaining precise records, ensuring compliance with healthcare regulations, and providing exceptional customer service. Recognized for flexibility, teamwork, and consistently delivering reliable results in dynamic environments. Proficient in pharmaceutical software and deeply committed to patient safety and care.
Overview
20
20
years of professional experience
Work History
Post Basic Pharmacist Assistant
Dischem Pharmacies
08.2017 - Current
- Capture and maintain confidential medical and personal records on the dispensing system, ensuring protection of patient rights
- Provide attentive customer service by addressing inquiries and following up on medical order requests, enhancing patient satisfaction
- Ensure accurate inventory management by monitoring medicine expirations and ordering low-stock items
- Dispense prescriptions according to doctor's instructions under pharmacist supervision, while assisting in medication preparation and labeling tasks
Dur Pharmacist Assistant
Metropolitan Momentum
01.2014 - 07.2017
- Company Overview: Medical Aid Administrator
- Managed scheme rules and authorized chronic medication, ensuring compliance and cost-saving measures
- Alerted pharmacists and doctors about authorization requirements for chronic medication, facilitating timely approvals
- Assisted customer service personnel with member queries, providing accurate and efficient resolutions
- Medical Aid Administrator
Pharmacist Assistant in Retail Pharmacy
Pick N Pay Pharmacies and Clicks Pharmacy
12.2008 - 11.2007
- Maintained an organized and efficient pharmacy environment by ensuring cleanliness, restocking shelves, and managing expired drugs for return
- Responsible for administrative tasks such as filing, copying, and email management, such as responding to patients and doctors with regards to protocols
- Prepared accurate medication labels for distribution and provided information to customers regarding order status and pharmacy procedures
- Trained new staff in assistant duties and best practices
- Organized over-the-counter stock utilizing the FEFO method and accurately received and recorded pharmacy inventory
- Assisted pharmacy staff by labeling processed medications for verification, ensuring a clean and orderly environment in pharmacy areas
Learner Basic and Learners Post Basic
Clicks Pharmacy
05.2005 - 11.2007
- Organized over-the-counter stock utilizing the FEFO method and accurately received and recorded pharmacy inventory
- Assisted pharmacy staff by labeling processed medications for verification, ensuring a clean and orderly environment in pharmacy areas
Education
Diploma - Post Basic Pharmacist Assistant
Pharmacy Health Academy
Cape Town, Western Cape12.2007
Matric - High School
Oscar Mpetha High School
Nyanga, Cape Town12.2004
Skills
- Healthcare expertise
- Patient-centered care
- Inventory precision verification
- Pharmaceutical stocking
- Problem-solving expertise
- Knowledge of healthcare regulations
- Patient satisfaction evaluation
- Pharmaceutical operations management
My Story
My Current Cv only highlights my current experience. I am currently seeking a new experience with your company. My cheer eagerness to learn and excel is part of what I bring along.
Work References
- Anene Cilliers, 0824588377, Dispensary Manager
- Marli Thuynsma, 0827880204, Dispensary Manager
- Mynhardt, 0726504004, Pharmacist
Timeline
Post Basic Pharmacist Assistant
Dischem Pharmacies
08.2017 - Current
Dur Pharmacist Assistant
Metropolitan Momentum
01.2014 - 07.2017
Pharmacist Assistant in Retail Pharmacy
Pick N Pay Pharmacies and Clicks Pharmacy
12.2008 - 11.2007
Learner Basic and Learners Post Basic
Clicks Pharmacy
05.2005 - 11.2007
Matric - High School
Oscar Mpetha High School
Diploma - Post Basic Pharmacist Assistant
Pharmacy Health Academy
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