Faith Malatjie
Pretoria
Summary
Motivated and results-driven and strong experience in office administration, clerical support, and customer service. Proficient in Microsoft Office Suite, filing systems, switchboard operations, and engineering information management systems. Known for exceptional problem-solving, communication, and organizational skills. Able to work independently and in teams, with a commitment to upholding professional standards and company reputation.
Overview
4
4
years of professional experience
Work History
General Clerk
Veronica Graham and Associates (Accounting Firm)
11.2019 - 03.2020
- Performed general office administrative functions to ensure efficient operation
- Managed switchboard operations and client call routing
- Maintained physical and electronic filing systems
- Supported accounts staff with documentation and record-keeping
- Scanned, copied, and distributed documents
- Monitored and restocked office supplies
- Greeted visitors and provided excellent front-office service
Administrative Clerk (Intern)
City of Ekurhuleni – Energy Department
03.2017 - 02.2019
- Provided clerical support to engineering management information systems (EMIS)
- Typed, prepared, and compiled departmental reports and records
- Managed diary scheduling and arranged appointments for senior staff
- Captured and processed data into department systems
- Assisted in coordinating meetings and follow-up communications
- Maintained organized files and handled confidential documents
- Collaborated with technical teams to track operational updates
Retail Associate
Jet (Edcon)
12.2015 - 02.2017
- Processed sales, returns, and exchanges efficiently
- Delivered excellent customer service on the sales floor
- Assisted customers in locating merchandise and purchase decisions
- Managed stock room organization and product replenishment
- Maintained cleanliness and presentation of store sections
- Operated POS systems accurately and responsibly
- Promoted store promotions and product knowledge
Education
Public Administration and Management
University of South Africa (UNISA) CERTIFICATE
Pretoria, South Africa04-2022
Basic Computer Literacy
Mopani South East TVET College
Phalaborwa, South Africa10-2020
Human Resource Management (N6)
Ekurhuleni West College
GERMISTON07-2009
Grade 12 (Matric)
Orhovelani High School
THULAMAHASHE12-2005
Skills
- Office Administration
- Human Resource Support
- Filing and Document Control
- File organization
- Correspondence writing
- Microsoft Office (Word, Excel, PowerPoint)
- Switchboard Operations
- Appointment Scheduling
- Data Capturing and Reporting
- Diary and Email Management
- Customer Service Excellence
- Stock Management
- Communication (Verbal & Written)
- Problem Solving
- Interpersonal Skills
- Team Collaboration
- Attention to Detail
- Retail Operations
- Multilingual: English, Sepedi, Xitsonga, Sotho, IsiZulu
Timeline
General Clerk
Veronica Graham and Associates (Accounting Firm)
11.2019 - 03.2020
Administrative Clerk (Intern)
City of Ekurhuleni – Energy Department
03.2017 - 02.2019
Retail Associate
Jet (Edcon)
12.2015 - 02.2017
Public Administration and Management
University of South Africa (UNISA) CERTIFICATE
Basic Computer Literacy
Mopani South East TVET College
Human Resource Management (N6)
Ekurhuleni West College
Grade 12 (Matric)
Orhovelani High School
References
Kerstin, Rahn, Manager, 011 913 0443, 082 084 4646, Veronica Graham and Associates
Reckson Makotanyane, Supervisor , 011 999 5598,081 533 3245, Energy Boksburg, City of Ekurhuleni
Malebo Ramaliba, Manager, 011 878 5515, 060 686 4919,Jet Stores
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief. Faith Malatjie
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