Faith Maake

Key Responsibilities.

• Stock Management – Receiving, checking, and managing dispensary stock according to Dischem’s SOPs to ensure accuracy and availability.

• Prescription Interpretation – Accurately interpreting prescriptions in line with SAPC guidelines, ensuring legal and professional dispensing of medications.

Patient Education – Providing clear and concise instructions to patients on the correct use of medicines to ensure proper medication adherence.

Key Achievements.

• Customer service: Gained trust from customers who are normally serviced at other institutions, increasing our sales by more than R150,000 monthly.

• Efficiency: Working with another department to ensure delivery processes are up to standard. • Sales and Revenue: Monthly targets were met and exceeded by over 20%.

• Sales and Revenue: Monthly targets met and exceeded by over 20%

• Compiling attendance register for pharmacy personnel
• Operating the cash register
• Preparing outstanding medications for patients
• Logging and capturing cyclic stock count
• Dispensing medication (over the counter & prescriptions)
• Handling of patients collections
• Preparing monthly repeat prescriptions
• Receiving stock according to SOP
• Liaising with Gems medical aid for chronic medication authorization on behalf of patients

• Receiving of stock according to SOP
• Compiling daily reports
• Receiving department of health packages for patients
• Preparing month repeat prescriptions
• Dispensing medication (over the counter & prescriptions)
• Partaking in monthly cyclic stock take

• Preparing repeat prescriptions
• Sending communication on Unisolve to patients when their medication is ready for collection
• Handling of collection for patients(paperwork)
• Dispensing medication (over the counter & prescriptions)

• Receiving stock from pharmaceutical depot
• Packing stock according to FIFO and FEFO principle
• Picking and delivery of outlet order
• Handling expired stock and obsolete stock
• Ordering stock from the depot
• Partaking in the cyclic and bi-annual stock take
• Preparing patient’s repeat prescription for clinics
• Dispensing medication for out-patient and inward patients
• Capturing CCMDD scripts and dispensing

• Property listing
• Cold calling of potential sellers and buyers
• Show house and viewing of properties
• Updating database

• Cold calling
• Holding meetings with potential clients
• Carry out a financial needs analysis (risk, savings and retirements) and quotation on the need identified
• Hold implementation meetings with the clients
• Policy maintenance

• Policy maintenance
• Capturing new business
• Client retention
• Performing administrative duties and supervising fieldworkers

• Liaising with debtors to arrange payments
• Handling queries and complaints via phone, email and general correspondence
• Data capturing and filing