Mandie Van Aardt
Qualified Post Basic Pharmacist Assistant
Brakpan
Summary
With a proven track record at Clicks, I excel in medication dispensing and problem-solving, enhancing pharmacy operations and patient satisfaction. My expertise in pharmaceutical calculations and compassionate customer support significantly improved service efficiency. Committed to continuous professional development, I adeptly manage pharmacy workflows, ensuring accuracy and quality in every task.
Overview
14
14
years of professional experience
Work History
Qualified Post Basic Pharmacist Assistant
Clicks
11.2019 - Current
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Distributed medicine and supplements from stock containers to correct packages.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Counted and labeled prescriptions with correct item and quantity.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Typed and printed out prescription and medication labels.
- Reduced wait times for customers by streamlining the prescription filling process.
- Assisted with quality control measures to ensure accuracy in dispensing medications and compliance with regulations.
- Offered compassionate support to patients during difficult situations or while facing complex medical decisions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Requested updated prescriptions and medical information from physicians.
- Implemented procedures to reduce errors, improving overall pharmacy operations safety standards.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Assisted with training new staff members, creating a more cohesive and knowledgeable team environment.
- Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
- Coordinated with insurance companies to resolve billing issues promptly, enhancing patient experience and satisfaction rates.
- Participated in continuous professional development events, staying current on best practices in the field of pharmacy assistance.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Trained new pharmacy staff on computer system and drug management protocols.
- Merchandised over-the-counter goods and rotated stock.
- Updated computer system with current customer, payment and inventory information.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported operations with filing, copying and faxing.
- Assisted pharmacy staff with preparing medications and filling orders.
- Answered questions regarding medication instructions and usage.
- Assisted customers in selecting over-the-counter medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Greeted customers at counter and provided excellent customer service.
- Re-stocked shelves with prescribed medications and health care products.
- Generated labels for prescriptions and maintained accurate records.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Input patient information into computer system for prescription orders.
- Verified patient information to correctly dispense medications.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Established and maintained patient profiles, updating organizational database with current information.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Qualified Post Basic Pharmacist Assistant
Clicks
04.2011 - 10.2019
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Distributed medicine and supplements from stock containers to correct packages.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Typed and printed out prescription and medication labels.
- Offered compassionate support to patients during difficult situations or while facing complex medical decisions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Received, processed and entered prescription orders into pharmacy databases.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Requested updated prescriptions and medical information from physicians.
- Participated in continuous professional development events, staying current on best practices in the field of pharmacy assistance.
- Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
- Answered questions regarding medication instructions and usage.
- Generated labels for prescriptions and maintained accurate records.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Input patient information into computer system for prescription orders.
- Verified patient information to correctly dispense medications.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Education
Qualified Post Basic Assistant - Healthcare
04.2001 -
Skills
Medication dispensing
Document filing
Problem-solving skills
Answering customer questions
Record preparation
Pharmaceutical calculations
Medication labels
Verifying orders
Labeling accuracy
Workflow optimization
Drug classification
Interpreting orders
Insurance billing
Drug interactions
Quality assurance and control
Supporting pharmacy operations
Resolving customer issues
Computer savvy
Prescription fulfillment
Updating computer database
Timeline
Qualified Post Basic Pharmacist Assistant - Clicks
11.2019 - Current
Qualified Post Basic Pharmacist Assistant - Clicks
04.2011 - 10.2019
S Buys - Qualified Post Basic Assistant, Healthcare
04.2001 -