Summary
Overview
Work History
Education
Skills
Timeline

Mandie Van Aardt

Qualified Post Basic Pharmacist Assistant
Brakpan

Summary

With a proven track record at Clicks, I excel in medication dispensing and problem-solving, enhancing pharmacy operations and patient satisfaction. My expertise in pharmaceutical calculations and compassionate customer support significantly improved service efficiency. Committed to continuous professional development, I adeptly manage pharmacy workflows, ensuring accuracy and quality in every task.

Overview

14
14
years of professional experience

Work History

Qualified Post Basic Pharmacist Assistant

Clicks
11.2019 - Current
  • Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
  • Assisted pharmacists in compounding specialized medications for individual patient needs as required.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Developed strong relationships with patients and healthcare providers through clear communication and empathy.
  • Distributed medicine and supplements from stock containers to correct packages.
  • Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
  • Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
  • Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
  • Typed and printed out prescription and medication labels.
  • Reduced wait times for customers by streamlining the prescription filling process.
  • Assisted with quality control measures to ensure accuracy in dispensing medications and compliance with regulations.
  • Offered compassionate support to patients during difficult situations or while facing complex medical decisions.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
  • Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
  • Requested updated prescriptions and medical information from physicians.
  • Implemented procedures to reduce errors, improving overall pharmacy operations safety standards.
  • Implemented strong filing techniques to sort and store important documents and medical forms.
  • Assisted with training new staff members, creating a more cohesive and knowledgeable team environment.
  • Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
  • Coordinated with insurance companies to resolve billing issues promptly, enhancing patient experience and satisfaction rates.
  • Participated in continuous professional development events, staying current on best practices in the field of pharmacy assistance.
  • Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Received incoming supplies and stocked in correct locations.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Merchandised over-the-counter goods and rotated stock.
  • Updated computer system with current customer, payment and inventory information.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Supported operations with filing, copying and faxing.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Answered questions regarding medication instructions and usage.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Greeted customers at counter and provided excellent customer service.
  • Re-stocked shelves with prescribed medications and health care products.
  • Generated labels for prescriptions and maintained accurate records.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Input patient information into computer system for prescription orders.
  • Verified patient information to correctly dispense medications.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.

Qualified Post Basic Pharmacist Assistant

Clicks
04.2011 - 10.2019
  • Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Distributed medicine and supplements from stock containers to correct packages.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
  • Typed and printed out prescription and medication labels.
  • Offered compassionate support to patients during difficult situations or while facing complex medical decisions.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
  • Received, processed and entered prescription orders into pharmacy databases.
  • Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
  • Requested updated prescriptions and medical information from physicians.
  • Participated in continuous professional development events, staying current on best practices in the field of pharmacy assistance.
  • Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
  • Answered questions regarding medication instructions and usage.
  • Generated labels for prescriptions and maintained accurate records.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Input patient information into computer system for prescription orders.
  • Verified patient information to correctly dispense medications.
  • Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.

Education

Qualified Post Basic Assistant - Healthcare

S Buys
04.2001 -

Skills

Medication dispensing

Timeline

Qualified Post Basic Pharmacist Assistant - Clicks
11.2019 - Current
Qualified Post Basic Pharmacist Assistant - Clicks
04.2011 - 10.2019
S Buys - Qualified Post Basic Assistant, Healthcare
04.2001 -

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Mandie Van AardtQualified Post Basic Pharmacist Assistant