Fahima Azel

Listing & Document Management

Oversee the collection, verification, and filing of all property documentation, including signed mandates, listing forms, FICA documents, defect disclosures, and Lightstone reports.
Ensure all records are accurately captured, digitised, and stored on Google Drive in alignment with Prop Data.
Maintain up-to-date records by cross-referencing listings with registered sales and removing sold properties.
Agent Support & Training

Facilitate onboarding and training of new agents on office systems, documentation, and procedures.
Provide ongoing support to agents by resolving queries and ensuring the efficient use of internal systems.
Systems & IT Support

Assist staff with Wi-Fi connectivity, troubleshooting, and maintaining updated access records.
Support email setup and resolve technical issues related to communication platforms.
Marketing & Administrative Support: Provide support to the Marketing Director with campaign execution and marketing-related tasks.
Act as administrative backup, assisting team members when required to ensure continuity of operations.
Property Systems Management (LMS, Prop Data, Lightstone)

Ensure all property listings are accurate, current, and aligned across systems.
Prevent duplication and maintain data integrity across platforms.
Manage Lightstone accounts and assist agents with property searches and system queries.
Digital Platforms & Listings

Manage and update listings on platforms such as Property24 and Private Property, ensuring consistency with internal systems.
Coordinate featured listings and arrange virtual tours, liaising with service providers, and ensuring timely execution.
File & Data Management

Maintain and update Google Drive with the latest office documentation and records.
Ensure all rental files and system records (ExplorIT) are accurate and aligned with physical documentation.
Inspections & Maintenance Coordination

Coordinate property inspections, ensuring all relevant documentation is distributed and systems are updated.
Conduct physical inspections where required and update reporting systems accordingly.
Liaise with service providers to obtain quotes, coordinate maintenance work, and ensure quality and timely completion.
This version positions her role as structured, high-responsibility, and operations-focused while still reflecting the full scope of her duties .If you want, I can also tighten this into a CV-ready bullet section (more concise and impactful for applications).

• Assist senior property practitioners with the buying, selling, and leasing of residential and/or commercial properties
• Conduct property viewings, open houses, and client consultations
• Build and maintain a client database, including buyers, sellers, landlords, and tenants
• Source new property listings through lead generation, networking, and market research
• Prepare and manage property listings, including descriptions, photos, and online marketing
• Support the drafting and submission of offers to purchase, lease agreements, and related documentation
• Liaise with clients, attorneys, bond originators, and other stakeholders to ensure smooth transactions
• Provide clients with market insights, pricing guidance, and property trends
• Ensure compliance with industry regulations and ethical standards under supervision
• Attend training sessions and complete required logbook/portfolio of evidence as part of professional qualification
• Assist with administrative tasks, including filing, scheduling appointments, and updating CRM systems
• Deliver high-quality customer service, maintaining professional relationships and confidentiality

• Responsible for all office admin.
• Working on the Propdata system.
• New Listings.
• Hubspot CRM trainer.
• Processing all new deals and submitting to Transferring Attorneys, follow up until transaction is registered.
• Making digital posts and flyers for agents.
• Answering all calls and assisting walk-in clients.
• Arranging all meetings and functions.
• Canvassing via Tele forge system.
• Arrange all IT requirements for Agents with head office.
• Liaising with all agents.
• Referral System.
• FFC'c (PPRA) - applications, registrations and renewals thereof.
• Accompany agents to listings and viewings.

• Internal & External Sales of Advertising space within the Group's portfolio of newspaper publications; Laudium Sun, Centurion Sun and Tshwane Suns.
• Assist with advert space for Glow TV channel.
• Cold calling on customers.
• Updating of database and follow up with clients.
• Visiting clients and outsourcing new clients on a daily basis.
• Handling of social media platforms, such as Facebook and WhatsApp posting.
• Booking publications for print.
• Meeting all deadlines.

• Retail Sales of Men's imported formal wear.
• Dealing with upmarket walk-in clients, assisting with their purchases using the product knowledge acquired whilst on the job.

• Assist walk in clients with in-depth one on one consultation sessions on home décor and home improvement solutions, using the training, skills and knowledge provided by the company.
• Reaching monthly targets by closing as many sales as possible.
• Customer Service.
• After sales service.

• Cold calling on customers.
• Updating the company's database.
• Administrative duties and answering of all telephonic calls and electronic queries.

• Processing of all National electronic orders via EDI system.
• Answering of calls and placing of orders from all the company's on consumption and off consumption clients.
• Working on the SAP system to accurately capture orders.
• Identified opportunities that existed with customers to upsell and cross sell and closed sales on these opportunities.
• Ensured all weekly and monthly targets were met.
• Provided excellent customer service.
• Distribution and manufacturers of wines and spirits.
• Promoted to National Call Centre Supervisor.

• Handling of all internal sales of air conditioning and refrigeration products to all inbound and walk-in clients.
• Cold calling to promote, specials or service and installation offers to clients, Achieving monthly sales targets.
• Responsible for admin and filing as well as customer service and follow ups.
• Full order processing functions.
• Stock management.
• Co-ordinating deliveries and installations ensuring after sales service.

• Filing, faxing, answering switchboard.
• Typing of all correspondence.
• Assisting community members with queries and membership.
• Collecting monies for memberships.
• Arranging functions and meetings.
• Taking minutes for meetings.
• Accompanying office bearers to functions.
• Maintaining high levels of confidentiality concerning all information regarding the Party.
• Typing of agendas and minutes for Exco Meetings.

• Switchboard duty.
• Managing Director's diary.
• Travel arrangements.
• Organizing functions.
• Arranging meetings.
• Typing, filing, faxing.
• Administrative work.
• Responsible for all incoming and outgoing correspondence.
• Ordering stationery.
• Promoted to Customer Service/ Sales consultant.