Evangeline Tumelo Shima
Sandton
Summary
Knowledgeable and dedicated customer service professional with extensive experience .Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced with sales support and administrative tasks, ensuring smooth operations and team productivity. Utilizes organizational skills and CRM software to manage schedules and maintain accurate records. Knowledge of coordinating sales activities and fostering collaborative team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Admin Assistant
Wheco Group
02.2021 - Current
- Collected and maintained file of receipts to coordinate expense report submission.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Cross-trained to support other teams to meet operational needs and team deadlines.
- Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
- Created and maintained reports, documents, and presentations to assist with administrative support.
Service Consultant
Capitec Bank
02.2016 - 06.2020
- Discussed options with clients and determined appropriate plans.
- Wrote service orders and updated schedules.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Streamlined service processes for increased efficiency and improved customer experience.
- Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
- Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
- Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
Education
National Diploma - Accounting And Finance
Tshwane University of Technology
Pretoria06.2014
Degree - Financial Management
University of South Africa
JohannesburgSkills
- Product and service sales
- Dependable and Responsible
- Excellent Communication
- Active Listening
- Creative problem solving
- Administrative support
- Warehousing functions
- Professional telephone demeanor
- Sales expertise
- Report preparation
- Account management
- Complaint resolution
- Strategic sales knowledge
- Relationship building
- Exceptional customer service
- Sales training
- Strong Organization
- Microsoft Office
- Month-end reporting
- Invoice Processing
- Document Preparation
- CRM Management
- File Management
- Salesforce proficiency
- Inventory Coordination
- Meeting Scheduling
- Business Correspondence Writing
- Teamwork and Collaboration
Additional Information
References
Lerato Kanyane (Senior Consultant) : Capitec Bank
073 945 0299
Lerakanyane@gmail.com
Jacob Khanye (Manager) : Capitec bank
072 432 5318
letuba007@gmail.com
Kevin Pieterson (Manager)
Wheco Group
082 493 3400
Kevinpieterson@wheco.co.za
Certification
- Professional Telephone Skills Certification – Customer Service Training Institute.
- Certified Professional Secretary (CPS) - Institute for Certification of Computing Professionals.
Timeline
Sales Admin Assistant
Wheco Group
02.2021 - Current
Service Consultant
Capitec Bank
02.2016 - 06.2020
National Diploma - Accounting And Finance
Tshwane University of Technology
Degree - Financial Management
University of South Africa
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