Eva Mathapelo Mosoetsa
2 Tjello street Rynfield Benoni
Summary
Results-driven F&I manager and Sales and Service Manager with a solid track record in Sales, customer service, financial management, and regulatory compliance. Proven ability to lead teams and enhance financing processes, ensuring accuracy and high-quality service delivery.
Overview
19
19
years of professional experience
Work History
F&I Manager
Motocare
Benoni
10.2017 - Current
- Managed vehicle financing for customers and dealership partners
- Presented Financing packages to clients ensuring clear understanding of terms
- Processed vehicle financing applications and ensured accuracy of documentation before submitting them to banks
- Reviewed contracts for accuracy prior to submission for processing and funding
- Coordinated with other departments to ensure that customer service was being met at a high level.
Sales and service Manager
First National Bank
Boksburg
08.2013 - 09.2017
- Managed Sales targets and ensured targets are reached
- Led daily operations of sales and service departments to enhance overall performance
- Trained and mentored staff on customer service best practices
- Implemented training programs for staff on product features and services.
- Analyzed customer feedback to improve service delivery processes.
- Oversaw compliance with banking regulations and policies
Sales and Service Representative
First National Bank
Boksburg
07.2007 - 08.2013
- Assisted customers with account inquiries and service requests.
- Processed transactions efficiently and accurately.
- Educated clients on banking products and services available.
- Resolved customer complaints and issues to ensure satisfaction.
- Collaborated with team members to meet branch goals and objectives.
- Maintained records of customer interactions and transactions securely.
- Promoted special offers to enhance customer engagement.
- Provided customer service and sales support to customers over the phone.
- Performed administrative tasks such as filing paperwork and updating records in databases.
Education
COB Courses -
Moonstone
Online11-2025
NCA - For F&I's -
Moonstone
Online03-2016
Regulatory Examination RE5 -
Moonstone
Online Based07-2012
Bachelor of Commerce - Accounting
University Of Johannesburg
Johannesburg10-2008
High School Diploma -
Davey Secondary School
Daveyton12-2002
Skills
- Customer service
- Financial management
- Sales strategy
- Data analysis
- Team leadership
Timeline
F&I Manager
Motocare
10.2017 - Current
Sales and service Manager
First National Bank
08.2013 - 09.2017
Sales and Service Representative
First National Bank
07.2007 - 08.2013
COB Courses -
Moonstone
NCA - For F&I's -
Moonstone
Regulatory Examination RE5 -
Moonstone
Bachelor of Commerce - Accounting
University Of Johannesburg
High School Diploma -
Davey Secondary School