SANELLE VENTER
HOEDSPRUIT,LP
Summary
Assertive and resourceful sales consultant with a finance management background. Consistently achieve profitable outcomes through strong closing skills. Experienced in adapting to new information and incorporating it into my work. Loyal and independent worker. Ready to bring my range of skills to your organization. Enclosed is my resume for a comprehensive introduction. A face-to-face meeting would be the best opportunity for me to learn more about your goals and discuss how I can help you achieve them. Please feel free to reach me at the provided contact information. With 11 years of experience as a sales consultant, I have earned a reputation for loyalty and dedication to both company and clientele. Focused on boosting dealer profits through efficient and speedy deal closures. Possess excellent interpersonal, communication, and analytical abilities. Proven track record of training and motivating sales employees to improve closing rates and service quality.
Overview
11
11
years of professional experience
Work History
F&I Manager
MARULENG AUTO PTY LTD
11.2022 - Current
- Upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- contract preparation, ensuring accuracy and compliance with regulations.
- Performing against target
- Ensuring applications and paperwork are completed correct and in a timely matter
- Effectively managing the process of finance applications and submitting to the various Finance houses
- Managing relationships between dealer and finance departments
- Explaining
- Understanding and complying with regulations affecting both new/used departments
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Conducted regular staff training sessions on F&I product offerings, enhancing their ability to educate customers effectively.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Worked with lending institutions to secure financing and fulfill contracts.
- Completed, reviewed and processed paperwork to finalize sales.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
F&I Manager
AUTO INVESTMENTS PTY LTD
12.2019 - 03.2022
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Worked with lending institutions to secure financing and fulfill contracts.
- Completed, reviewed and processed paperwork to finalize sales.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
F&I Manager
QEMBU PTY LTD T/A ISUZU/OPEL MIDDELBURG
07.2017 - 12.2019
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Completed, reviewed and processed paperwork to finalize sales.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
F&I Manager - Relief Position
EASTVAAL MOTORS FORD - WITBANK
02.2017 - 04.2017
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Completed, reviewed and processed paperwork to finalize sales.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Negotiated loan terms and conditions with customers to secure best deal.
F&I Manager
ERMELO TOYOTA
08.2013 - 01.2017
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked closely with office and accounting to maintain optimum levels of communication to effectively and efficiently complete projects.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Conducted regular staff training sessions on F&I product offerings, enhancing their ability to educate customers effectively.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Completed, reviewed and processed paperwork to finalize sales.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Negotiated loan terms and conditions with customers to secure best deal.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
HOERSKOOL MIDDELBURG
MIDDELBURGSkills
Provide excellent service to clients and Dealer through vehicle finance and sale of approved value added products in to max gross profit
- Data management
- Customer service
- Persuasive communication style
- Financing knowledge
- Customer Satisfaction
- Customer Relations
- Customer service and assistance
- Document Preparation
- Profitability Optimization
- Insurance Products
- Upselling skills
- Teamwork and Collaboration
- Self Motivation
Timeline
F&I Manager
MARULENG AUTO PTY LTD
11.2022 - Current
F&I Manager
AUTO INVESTMENTS PTY LTD
12.2019 - 03.2022
F&I Manager
QEMBU PTY LTD T/A ISUZU/OPEL MIDDELBURG
07.2017 - 12.2019
F&I Manager - Relief Position
EASTVAAL MOTORS FORD - WITBANK
02.2017 - 04.2017
F&I Manager
ERMELO TOYOTA
08.2013 - 01.2017
High School Diploma -
HOERSKOOL MIDDELBURG
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