Eva Tshikalange
Pretoria
Summary
I am a very dedicated, hard-working lady who is always eager to learn and fulfill my objectives, I would like to intensify my experience by working in an environment that strives to succeed, so I can bring my dedication and professionalism in every aspect of my work to add value to the company.
Overview
11
11
years of professional experience
Work History
Compliance Debt Collector
SARS
12.2023 - Current
- Facilitated resolution of outstanding debts through effective communication and negotiation strategies.
- Monitored payment plans and ensured compliance with regulatory requirements.
- Analyzed account information to identify patterns and develop targeted collection strategies.
- Trained junior collectors on best practices for debt recovery and customer interaction techniques.
- Implemented process improvements that enhanced overall collection efficiency and reduced delinquency rates.
- Prepared detailed reports on collection activities, outcomes, and trends for management review.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
Debt Collector Agent
Sars
01.2022 - 10.2022
- Utilized debt collection software to track accounts and manage communications effectively.
- Utilized debt collection software to track accounts and manage communications, enhancing follow-up efficiency.
- Developed targeted outreach strategies that increased collection rates by engaging clients more effectively.
- Mentored junior agents on negotiation and customer service best practices, fostering improved team competency.
- Mentored junior agents on best practices in negotiation and customer service techniques.
Merchandiser
Pioneer foods smollan
11.2019 - 01.2022
- Ensuring that stock availability is up to date for customers.
- Performed daily stock rotation and removed expired stock, maintaining product quality and safety.
- Stock count to be implemented to understand the stock we have left n stock sold.
- Stock couint to be implemented to understand the stock we have left n stock sold.
- Delivered excellent customer service to clients and customers, enhancing satisfaction and loyalty.
Tax Agent consultant
South African Revenue service SARS
06.2018 - 10.2018
- Completed tax returns accurately and efficiently for clients.
- Provided tax advisory services to clients, effectively addressing standard queries.
- Rendered comprehensive service related to company procedures.
Customer service Assistance
Woolworths
07.2015 - 03.2018
- Acknowledged customer queries to enhance service experience.
- Applied selling skills to ensure compliance with Woolworths policies and procedures.
- Processed till transactions by assisting customers with refunds and exchanges in accordance with company policies.
Education
Accounting Science - Taxation
06-2026
National Diploma - Bookkeeping Level 1
01-2014
National diploma - advanced HR development
01-2014
National diploma - Business Accounting
01-2014
Skills
Regulatory compliance
Customer service
Time management
Team work
Adaptability
Flexibility
Empathy
Debt recovery strategies
Patience and persistence
Goal-oriented mindset
Call center experience
Proficiency in software
Collections best practices
Teamwork and collaboration
References
- Jeanette, Gouws, Store manager, 0126566800, Woolworths, Mrs Jeanette Gouws - "Woolworths"
- Bessie, Nkosi, Branch manager, 0136551372, South African Revenue service SARS, MRS Bessie Nkosi - "South African Revenue service SARS"
- Steenkamp, Principal, 0123431731, Boston Business college, Mrs Steenkamp - "Boston Business college"
Timeline
Compliance Debt Collector - SARS
12.2023 - Current
Debt Collector Agent - Sars
01.2022 - 10.2022
Merchandiser - Pioneer foods smollan
11.2019 - 01.2022
Tax Agent consultant - South African Revenue service SARS
06.2018 - 10.2018
Customer service Assistance - Woolworths
07.2015 - 03.2018
UNISA - Accounting Science , Taxation
Boston College - National Diploma, Bookkeeping Level 1
UNISA - National diploma, advanced HR development
Financial management Institute - National diploma, Business Accounting