Monicca Makgatho
Johannesburg
Summary
Results-driven Debt Collection Professional with expertise in customer relationship management and conflict resolution. Enhanced repayment rates through strategic negotiation while ensuring regulatory compliance. Managed office operations and developed effective marketing strategies to boost brand visibility. Focused on driving organisational success through strong communication skills and meticulous record management.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Debt Collector
GYM COMPANY
Johannesburg
07.2025 - 07.2026
- Achieved debt collection targets in line with agreed deadlines.
- Negotiated settlement offers with debtors, achieving favourable outcomes for both parties.
- Managed collection calls and negotiated payment arrangements with debtors to minimise outstanding balances.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Followed up on overdue payments by contacting debtors to encourage timely repayment. to offer assistance in difficult situations and set up payment plans.
- Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
- Contacted customers to resolve issues and discuss past-due payments, ensuring accurate updates to customer accounts.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds.
- Reviewed accounts to determine payment plan compliance.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Scheduled late payments based on debtors' financial situation and company policy.
- Followed up with customers, leveraging empathetic and transparent communication to offer top-quality assistance.
- Handled debtor enquiries and complaints with empathy and professionalism, enhancing customer satisfaction and trust.
- Met demands of busy collections group by performing high volume of daily calls.
- Developed tailored communication strategies for each debtor, enhancing successful repayment outcomes.
- Communicated with debtors in writing, in person, or by phone.
- Adhered to company data collection processes to verify data integrity and reduce risk of data loss.
- Collaborated with other agents and collections staff to address team goals.
ADMIN
CAMBLISH TRAINING INSTITUTE
Johannesburg
09.2023 - 06.2025
- Managed daily administrative tasks, including scheduling meetings and organising files, enhancing office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Oversaw day-to-day office operations, organising correspondence, managing incoming calls, and creating business records to ensure seamless communication.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Implemented new procedures and policies to maintain efficient office operations.
- Executed daily billing and collections processes to ensure timely financial management.
Marketing Consultant
CAMBISH COLLEGE
Johannesburg
09.2023 - 06.2025
- Developed and implemented comprehensive marketing strategies to increase brand visibility and market share.
- Designed strategies for clients to reach business goals, tailoring according to needs and resourcing.
- Analysed market trends and customer behaviour to tailor marketing campaigns for maximum impact.
- Thoroughly researched and assessed target market, identifying industry trends and commercial opportunities.
- Identified market gaps for new and updated products and services.
- Analysed market trends and demand to develop accurate pricing strategies.
- Established clear objectives for marketing initiatives, guiding implementation, tracking and optimisation efforts.
- Assessed campaigns and other marketing activities to identify successes and areas for improvement.
- Oversaw the production of marketing materials, from concept to distribution, maintaining brand consistency.
- Stayed up to date on social media developments and marketing trends to test and implement.
Education
Certificate of Higher Education - commercial Subject
WESTERBBURG
POLOKWANE01-2005
Skills
- Customer relationship management
- Conflict resolution
- Negotiation tactics
- Debt collection strategies
- Payment processing
- Data analysis
- Regulatory compliance
Languages
English
Intermediate
B1
sepedu
Advanced
C1
zulu
Elementary
A2
Interests
Hobbies & Interests
* Music and vocal performance
* Worship leading and ministry activities
* Community outreach and volunteering
* Reading personal development
Timeline
Debt Collector
GYM COMPANY
07.2025 - 07.2026
ADMIN
CAMBLISH TRAINING INSTITUTE
09.2023 - 06.2025
Marketing Consultant
CAMBISH COLLEGE
09.2023 - 06.2025
Certificate of Higher Education - commercial Subject
WESTERBBURG