EUNICE LEBOGANG VOYI
POTCHEFSTRROOM,NORTH WEST
Summary
Self-motivated Administrator bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Administrator
TODDLER TOWN DAYCARE CENTER
Potchefstroom, North West
02.2017 - Current
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Oversaw budget and tracked expenses against plans.
- Managed scheduling, travel arrangements, communications screening and other administrative support tasks for personnel.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Employed proven problem-solving techniques to resolve issues quickly and effectively.
- Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Debt Collector
Veri Cred collection
Potchefstroom, North West
09.2015 - 01.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls to meet demands of busy group.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
Bachelor of Commerce -
North West Uniersity
Potchefstroom 01.2021 - Current
Business Management N6 -
Vuselela Fet College
Potchefstroom 01.2014 - 07.2015
Skills
Operations oversight
Timeline
Bachelor of Commerce -
North West Uniersity
01.2021 - Current
Administrator
TODDLER TOWN DAYCARE CENTER
02.2017 - Current
Debt Collector
Veri Cred collection
09.2015 - 01.2017
Business Management N6 -
Vuselela Fet College
01.2014 - 07.2015
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