EUGINE HATYOKA

• Manages and controls all administrative and risk related activities for a branch i.e. branch protection and security, protection of branch assets.
• Ensure compliance to all banking procedures and policies.
• Ensures optimal workflow between branch and Ops Centre.
• Responsible for the control and management of the branch cash holdings, General Ledger & Office Accounts and operational functioning. Adheres to Branch Banking values

This is a first line supervisor of frontline team members. This involves the caring and growing of direct reports through providing means and ability and holding the team members accountable for providing exceptional customer service and maintaining process standards ie;

• Coordinated multiple support projects to enhance operational efficiency.
• Documented all case data with strict adherence to data security and privacy protocols.
• Implemented training modules to improve employee skills and performance.
• Improved customer satisfaction by promptly addressing their complaints and queries.

This is a first line supervisor of frontline team members. This involves the caring and growing of direct reports through providing means and ability and holding the team members accountable for providing exceptional customer service and maintaining process standards ie;

• Conducted thorough market research to identify potential growth opportunities.
• Collaborated with a variety of industry professionals for increased industry market share.
• Led the implementation of innovative technologies for increased productivity.
• Cost containment measured month on month on operational expenditure with control (Staff cost, Overtime, Telephone
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Improve compliance to process and procedures within area of responsibility: Measure result achieved on the relevant elements of the current Audit

• To provide a face-to-face service by delivering an exceptional customer experience that will lead to the achievement of Branch goals/targets and FNB business objectives.

• Effectively selling and cross selling FNB solutions to meet the needs/ aspirations of the customer.
• Processing customers transactions in a quick, correct, and efficient manner according to specified procedures, these transactions involve the movement of funds to and from customers’ accounts. Adopt relevant role responsibilities/ targets.
• To provide customers with appropriate self service solutions.
• To provide support and/or relief as specified by the Branch Manager. Adheres to Branch Banking values.

• Collaborated with auditors during yearly audit process, ensured no discrepancies found in books of accounts.
• Efficiently processed payroll for the organization staff members
• Updated financial records regularly for streamlined operations and better decision-making.
• Identified areas of cost reduction through careful analysis of expenditure patterns.
• Prepared organizations consolidated cash books, bank Recons assist in seamless and efficient financial audit procedures.
• Led the development of robust financial strategies that aligned with company's goals.