Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Eugene Coetzee

Amazon Remote Service Associate
Capetown,Western Cape
Eugene Coetzee

Summary

Dynamic professional with a proven track record at Amazon, excelling in client relations and service efficiency. Skilled in documentation and data capturing with experience in addressing retail , kindle and digital video issues , I leverage strong communication and emotional intelligence to resolve conflicts and enhance customer satisfaction. Recognized for delivering tailored solutions and maintaining optimal operational standards.

Overview

18
years of professional experience

Work History

Amazon
Capetown

Virtual Digital Services Associate
09.2020 - Current

Job overview

-Collaborated with team members to streamline processes and improve overall service efficiency.

-Developed strong relationships with clients through consistent, proficient communication, and excellent service delivery with a can-do attitude.

-Assisted customers with tailored solutions and troubleshooting for faulty products, account-related problems, helping customers regain access, fixing and troubleshooting Prime Video streaming errors, and resolving Kindle-related problems with numerous Kindle devices, helping customers access their books and content, and providing live event digital video support in sports and Prime video streaming for UK, Netherlands, Poland, and Sweden-based customers.

Mikes Kitchen
Capetown

Admin Manager
09.2016 - 11.2017

Job overview

-Ordering and ensuring stock levels were at an optimal level for operational excellence.
-Capturing stock on Pilot software
-Managing restaurant staff and handling customer complaints .
-Setting up and organizing deals to maximize profitability.
-Compiling Titan accounting reports and assisting with staff Payroll.
-Employing and registering new staff onto the work system .

Grohe Dawn Water Tech

Production Technology Apprentice
11.2014 - 12.2015

Job overview

-CNC Machining of designer tap components
-Press ,centre lathe and drilling machine operations
-Servicing and maintenance of equipment

Old School Pools
Johannesburg

Marbellite Applicator
02.2008 - 12.2014

Job overview



-Swimming pool Marbellite renovations and general maintenance.

Education

Ekhurhuleni West College - Boksburg
Johannesburg, South Africa

Diploma Equivalent from N1-N6 Mechanical Engineering
04.2001

University Overview

N1-N6

-Aircraft maintenance

-Engineering science

- Engineering drawings

- Sake Afrikaans

-Business English

-Mathematics

-Aircraft metal work

-Mechanotechnics

-Strength of materials and structures

-Power machines

Unisa
South Africa

Bachelor of Commerce [80% Complete] from Marketing Management
04.2001

University Overview

-Commercial law
-Economics
-Business Management
-Customer service
-Consumer behavior
-Financial accounting introductory
-General Management
-Product management
-Human Resource Management
-Distribution and promotions Management
-Public Relations and customer relationship management

Skills

-Office supervision

Timeline

Virtual Digital Services Associate

Amazon
09.2020 - Current

Admin Manager

Mikes Kitchen
09.2016 - 11.2017

Production Technology Apprentice

Grohe Dawn Water Tech
11.2014 - 12.2015

Marbellite Applicator

Old School Pools
02.2008 - 12.2014

Ekhurhuleni West College - Boksburg

Diploma Equivalent from N1-N6 Mechanical Engineering
04.2001

Unisa

Bachelor of Commerce [80% Complete] from Marketing Management
04.2001
Eugene CoetzeeAmazon Remote Service Associate