Dynamic professional with a proven track record at Amazon, excelling in client relations and service efficiency. Skilled in documentation and data capturing with experience in addressing retail , kindle and digital video issues , I leverage strong communication and emotional intelligence to resolve conflicts and enhance customer satisfaction. Recognized for delivering tailored solutions and maintaining optimal operational standards.
-Collaborated with team members to streamline processes and improve overall service efficiency.
-Developed strong relationships with clients through consistent, proficient communication, and excellent service delivery with a can-do attitude.
-Assisted customers with tailored solutions and troubleshooting for faulty products, account-related problems, helping customers regain access, fixing and troubleshooting Prime Video streaming errors, and resolving Kindle-related problems with numerous Kindle devices, helping customers access their books and content, and providing live event digital video support in sports and Prime video streaming for UK, Netherlands, Poland, and Sweden-based customers.
-Ordering and ensuring stock levels were at an optimal level for operational excellence.
-Capturing stock on Pilot software
-Managing restaurant staff and handling customer complaints .
-Setting up and organizing deals to maximize profitability.
-Compiling Titan accounting reports and assisting with staff Payroll.
-Employing and registering new staff onto the work system .
-CNC Machining of designer tap components
-Press ,centre lathe and drilling machine operations
-Servicing and maintenance of equipment
-Swimming pool Marbellite renovations and general maintenance.
N1-N6
-Aircraft maintenance
-Engineering science
- Engineering drawings
- Sake Afrikaans
-Business English
-Mathematics
-Aircraft metal work
-Mechanotechnics
-Strength of materials and structures
-Power machines
-Commercial law
-Economics
-Business Management
-Customer service
-Consumer behavior
-Financial accounting introductory
-General Management
-Product management
-Human Resource Management
-Distribution and promotions Management
-Public Relations and customer relationship management
-Office supervision