Blessing Ukhorebor
Johannesburg
Summary
Dedicated customer service Associate with extensive experience in the e-commerce industry dealing with different customers and resolving different customer complaints, issues and inquiries.
Motivated to maintain customer satisfaction and contribute to company success.
I have a proven track record of working well under pressure. Quickly adapting to changing and challenging circumstances with a good attention to detail.
I’m excited to find a position where I can contribute my creative expertise and help bring captivating projects to life while also growing professionally with a dynamic and reputable company/team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Virtual Heavy and Bulky Services Associate
Amazon.co.uk
11.2023 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Provided product support to our heavy annd bulky service customers.
- Identified customer needs and wants to enhance customer experiences and boost sales with high value products.
- Trained and mentored junior staff on customer service strategies and techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Virtual Community Manager
Amazon.co.uk/Amazon.com
05.2020 - Current
- Provide accurate and helpful information while maintaining a positive brand image.
- Investigate and troubleshoot customer issues, working closely with internal teams to find effective solutions.
- monitor and respond to customer inquiries, comments, and complaints on social media and live chat platforms in a timely and professional manner.
- Accurately engaging with social media queries, comments and complaints across multiple platforms (Facebook, Twitter, Instagram, TikTok, Youtube) in line with brand tone and guidelines.
Junior Immigration Consultant
Visa Point Permit Services
01.2019 - 12.2019
- Assisted with drafting letters for clients for Visa Applications
- Provided support through calls and emails to clients on the different visa types and requirements
- Assisted with accompanying clients to submit applications.
- Update clients on changes in terms of Immigration rules and updates.
- Tracked immigration status to inform clients timeline and possible delays.
- Inspected documents to verify legal status and eligibility of foreign employees.
Compliance Officer
Uber Technologies
02.2014 - 09.2016
- Provided support to the Sub-Saharan and West African partners, Drivers as well as the Riders.
- Assisted with documents audit for partners and Drivers
- Assisted with vehicle inspection and ensuring all documents are in compliance with Company’s policy
- Assisted with the onboarding new partners and drivers.
- Assisted with driver training on how to use the Uber App
- Assisted with replying emails from riders in the sun-Saharan regions and west Africa regions.
Education
Bcom Law - Law, Human Resources, Business Management
Eduvos
Midrand, South Africa 01.2020 - 12.2022
High school -
Rand Tutorial College
Johannesburg, South Africa 01.2007 - 01.2012
Skills
Problem-solving skillsundefined
Certification
TEFL Certificate
Timeline
Virtual Heavy and Bulky Services Associate
Amazon.co.uk
11.2023 - Current
Virtual Community Manager
Amazon.co.uk/Amazon.com
05.2020 - Current
Bcom Law - Law, Human Resources, Business Management
Eduvos
01.2020 - 12.2022
Junior Immigration Consultant
Visa Point Permit Services
01.2019 - 12.2019
Compliance Officer
Uber Technologies
02.2014 - 09.2016
High school -
Rand Tutorial College
01.2007 - 01.2012
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