Euanne Oberholzer
Advisory Key Account Manager
Green Point
Summary
Dynamic Advisory Key Account Manager with a proven track record at Huawei Technologies Africa, excelling in client relationship building and revenue generation. Expert in crafting tailored account strategies and enhancing customer satisfaction through effective communication and problem-solving. Achieved consistent sales targets while fostering long-term partnerships and driving business growth.
Overview
8
8
years of professional experience
Work History
Advisory Key Account Manager
Huawei Technology Africa PTY LTD
Green Point
01.2024 - Current
- Monitored client satisfaction through regular feedback mechanisms,adapting strategies to meet evolving needs.
- Facilitated training sessions for new account managers, sharing best practices, and enhancing team capabilities.
- Retained and developed a significant customer base by working with senior staff to create added value in customer experiences.
- Crafted personalized account plans that aligned with client
objectives, securing long-term partnerships. - Oversaw invoicing and payment processes for key accounts,
ensuring accuracy and timely processing. - Developed and implemented sales strategy for new business
opportunities across account portfolios, and broader businesses. - Analyzed competitors' offerings to inform strategic planning and
maintain competitive advantage. - Built and capitalized on relationships by networking with important influencers and decision-makers, to position the company as a premier industry brand.
- Developed new business opportunities in existing customer portfolios to meet, upgrade, and cross-sell revenue targets.
Tracked and analyzed key account trends, identifying opportunities for growth, and eliminating potential threats. - Managed key account matters, including solving issues, updating on project milestones, attending meetings, and managing other communications.
- Applied excellent negotiation, upselling, and sales techniques to maximise revenue.
- Led crisis management efforts for accounts facing challenges,
restoring client confidence, and preserving business continuity. - Analyzed client needs to recommend products and services that matched their requirements, enhancing client satisfaction
Key Account Manager
Huawei Technologies Africa PTY LTD
Sandton
01.2023 - 01.2024
- Consistently met and exceeded • department targets.
Provided exemplary level of service to clients, maintaining and
improving relationships for future business opportunities. - Frequently visited customers to maintain positive and productive
relationships. - Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
- Fostered cooperative and positive communication with clients for project success.
- Co-ordinated with cross-functional teams to deliver comprehensive solutions that met client needs.
- Organized client events and workshops, strengthening relationships and showcasing new products.
- Consistently achieved or surpassed sales targets.
Sales Engineer
Huawei Technologies Africa PTY LTD
Sandton
01.2020 - 01.2023
- Managed challenging customer requests in CPE projects, TX
projects and 5G growth initiatives. - Delivered 5G site planning equipment and CPE devices on schedule,meeting rollout deadlines.
- Maintained and enhanced relationships with key decision makers within the IT, Cloud, and Transmission departments.
- Monitored project progress and resolved customer concerns for end to-end satisfaction.
Assistant Sales Engineer
Huawei Technologies Africa PTY LTD
Sandton
12.2017 - 01.2020
- Provided ongoing sales support to improve customer loyalty and
satisfaction. - Attended professional development workshops to enhance sales and technical skills, driving personal growth.
- Arranged various technical summits and workshops for the
customers for whom I was responsible. - Participated in team meetings to discuss sales targets, reporting on progress, and addressing challenges.
- Maintained detailed records of sales activities, including client
interactions and transaction histories. - Assisted Senior Account Managers in daily tasks.
- Responsible for the Wireless Department: handling all issues and problems when it comes to device testing.
Internship Trainer
RSC Consulting
Edenvale, South Africa
08.2017 - 09.2017
- Witnessed arbitration hearings.
- Witnessed consolidation and disciplinary hearings.
- Witnessed payroll payouts, health & safety procedures, employment equity program's, polygraph testing, and Evalex testing
Internship Trainer
Labour Net
Johannesburg, South Africa
05.2017 - 06.2017
- Witnessed disciplinary procedures.
- Witnessed conciliation and arbitration at the CCMA.
- Witnessed poor work performance consultations and witnessed redundancies.
Education
Certificate - Negotiations
Scotwork
Sandton, South Africa 04.2001 -
Diploma - Project Management
IMSIMBI Training
Randburg, South Africa 04.2001 -
Honours in Labour Law -
North West University
Potchefstroom, South Africa 04.2001 -
B. Com Human Resource Management - Human Resource Management
North West University
Potchefstroom, South Africa 04.2001 -
High School Diploma -
Kempton Park Highschool
Kempton Park 04.2001 -
Skills
- Key account management
- Client relationship building
- Account management
- Business development
- Revenue generation
- Client needs assessment
- Sales negotiations
- Team collaboration
- Excellent communication
- Self motivation
- Problem-solving abilities
- Analytical thinking
- Multitasking Abilities
Timeline
Advisory Key Account Manager
Huawei Technology Africa PTY LTD
01.2024 - Current
Key Account Manager
Huawei Technologies Africa PTY LTD
01.2023 - 01.2024
Sales Engineer
Huawei Technologies Africa PTY LTD
01.2020 - 01.2023
Assistant Sales Engineer
Huawei Technologies Africa PTY LTD
12.2017 - 01.2020
Internship Trainer
RSC Consulting
08.2017 - 09.2017
Internship Trainer
Labour Net
05.2017 - 06.2017
Certificate - Negotiations
Scotwork
04.2001 -
Diploma - Project Management
IMSIMBI Training
04.2001 -
Honours in Labour Law -
North West University
04.2001 -
B. Com Human Resource Management - Human Resource Management
North West University
04.2001 -
High School Diploma -
Kempton Park Highschool
04.2001 -