Euanne Kapp
Advisory Key Account Manager
Green Point
Overview
8
8
years of professional experience
Work History
Advisory Key Account Manager
Huawei Technologies Africa PTY LTD
01.2024 - Current
- Monitored client satisfaction through regular
feedback mechanisms,adapting strategies to
meet evolving needs. - Facilitated training sessions for new account
managers, sharing best practices, and
enhancing team capabilities. - Retained and developed a significant customer
base by working with senior staff to create added
value in customer experiences. - Crafted personalized account plans that aligned
with client
objectives, securing long-term partnerships. - Oversaw invoicing and payment processes for
key accounts,
ensuring accuracy and timely processing. - Developed and implemented sales strategy for
new business
opportunities across account portfolios, and
broader businesses. - Analyzed competitors' offerings to inform
strategic planning and
maintain competitive advantage. - Built and capitalized on relationships by
networking with important influencers and
decision-makers, to position the company as a
premier industry brand. - Developed new business opportunities in existing
customer portfolios to meet, upgrade, and
cross-sell revenue targets. - Tracked and analyzed key account trends,
identifying opportunities for growth, and
eliminating potential threats. - Managed key account matters, including solving
issues, updating on project milestones, attending
meetings, and managing other communications. - Applied excellent negotiation, upselling, and
sales techniques to maximise revenue. - Led crisis management efforts for accounts
facing challenges,
restoring client confidence, and preserving
business continuity. - Analyzed client needs to recommend products
and services that matched their requirements,
enhancing client satisfaction - Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Key Account Manager
Huawei Technologies Africa PTY LTD
01.2023 - 01.2024
- Consistently met and exceeded • department
targets. - Provided exemplary level of service to clients,
maintaining and
improving relationships for future business
opportunities. - Frequently visited customers to maintain positive
and productive relationships. - Communicated with customers to immediately
determine and resolve problems, avoiding
escalation. - Kept and managed records for assigned clients,
serving as point of contact for account-related
transactions and issues. - Fostered cooperative and positive
communication with clients for project success. - Co-ordinated with cross-functional teams to
deliver comprehensive solutions that met client
needs. - Organized client events and workshops,
strengthening relationships and showcasing new
products.
• Consistently achieved or surpassed sales targets.
Sales Engineer
Huawei Technologies Africa PTY LTD
01.2020 - 01.2023
- Managed challenging customer requests in CPE
projects, TX projects and 5G growth initiatives. - Delivered 5G site planning equipment and CPE
devices on schedule,meeting rollout deadlines. - Maintained and enhanced relationships with key
decision makers within the IT, Cloud, and
Transmission departments. - Monitored project progress and resolved
customer concerns for end to-end satisfaction.
Assistant Sales Engineer
Huawei Technologies Africa PTY LTD
12.2017 - 01.2020
- Provided ongoing sales support to improve
customer loyalty and
satisfaction. - Attended professional development workshops to
enhance sales and technical skills, driving
personal growth. - Arranged various technical summits and
workshops for the
customers for whom I was responsible. - Participated in team meetings to discuss sales
targets, reporting on progress, and addressing
challenges. - Maintained detailed records of sales activities,
including client interactions and transaction histories. - Assisted Senior Account Managers in daily tasks.
- Responsible for the Wireless Department:
handling all issues and problems when it comes
to device testing.
Intership
RSC Consulting
08.2017 - 09.2017
- Witnessed arbitration hearings.
- Witnessed consolidation and disciplinary hearings.
- Witnessed payroll payouts, health & safety
procedures, employment equity program's,
polygraph testing, and Evalex testing
Internship Student
Labour Net
05.2017 - 06.2017
- Witnessed disciplinary procedures.
- Witnessed conciliation and arbitration at the
CCMA. - Witnessed poor work performance consultations and witnessed redundancies.
Education
Certificate - Negotiations
Scotwork
Sandton 04.2001 -
Advanced Certificate in Project Management - Project Management
IMSIMBI Training
Randburg, South Africa 04.2001 -
Honours in Labour Law - Labour Law
North West University
Potchefstroom, South Africa 04.2001 -
B.com Human Resource Management - Human Resource Management
North West University
Potchefstroom, South Africa 04.2001 -
No Degree - Matric
Highchool Kempton Park
Kempton Park, South Africa 04.2001 -
Timeline
Advisory Key Account Manager
Huawei Technologies Africa PTY LTD
01.2024 - Current
Key Account Manager
Huawei Technologies Africa PTY LTD
01.2023 - 01.2024
Sales Engineer
Huawei Technologies Africa PTY LTD
01.2020 - 01.2023
Assistant Sales Engineer
Huawei Technologies Africa PTY LTD
12.2017 - 01.2020
Intership
RSC Consulting
08.2017 - 09.2017
Internship Student
Labour Net
05.2017 - 06.2017
Certificate - Negotiations
Scotwork
04.2001 -
Advanced Certificate in Project Management - Project Management
IMSIMBI Training
04.2001 -
Honours in Labour Law - Labour Law
North West University
04.2001 -
B.com Human Resource Management - Human Resource Management
North West University
04.2001 -
No Degree - Matric
Highchool Kempton Park
04.2001 -
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