Listening to music, Reading, travelling and cooking
Esnat Phiri
Contact Centre Agent
Boksburg
Summary
Business Management diploma graduate with a solid foundation of knowledge and skills. Possess 2 years of experience in the retail industry and 3years as a contact center agent ( Call centre )in the medical aid field. Demonstrated strong work ethic and exceptional customer service skills. Dedicated and quick to adapt to new environments, resulting in fast learning. Thrives in team settings due to collaborative nature. Adept at multitasking and handling multiple responsibilities simultaneously.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Client Operations Agent
Medscheme (Bonitas)
Roodepoort, Gauteng
02.2022 - Current
- Handle telephone queries within standards and service level agreement
- Correctly route all escalated calls to correct departments
- Accurately capture data
- Professionally handle all client communications
- Assist in other departments when the need arises
- Meet delivery objectives through working with other teams within and linked to department/project
- Resolve operational performance variations and problems and escalate unresolved issues to higher levels
- Keep up to date with operational changes implemented in response to important external influences
- Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
- Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
Cashier
Roots Butchery
Vosloorus, Johannesburg
05.2016 - 02.2022
- Customer servicing
- Greet customers
- Resolve customer complaints
- Scan goods and ensure pricing is accurate
- Manage transactions with customers using cash
- Collect payments whether cash or debit
Education
Diploma - Business Management, Financial Management, Project Management, Brand Management, Industrial Psychology, Socio Economics, Entrepreneurship, Company Law
Boston city campus
Johannesburg, Gauteng 01.2016 - 01.2018
Diploma - Intensive Practical Training Course, Senior Typewriting, Practical, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Data Capturing
Funeka Business Training College
High School - undefined
Dinwiddie High School
Germiston, Gauteng 01.2010 - 12.2015
Skills
Microsoft Office
Teamwork and collaboration
Time management
Problem-solving
Multitasking
Excellent communication
Self motivation
Active listening
Organizational skills
Attention to detail
Reliability
Written communication
Interests
Timeline
Client Operations Agent
Medscheme (Bonitas)
02.2022 - Current
Cashier
Roots Butchery
05.2016 - 02.2022
Diploma - Business Management, Financial Management, Project Management, Brand Management, Industrial Psychology, Socio Economics, Entrepreneurship, Company Law
Boston city campus
01.2016 - 01.2018
High School - undefined
Dinwiddie High School
01.2010 - 12.2015
Diploma - Intensive Practical Training Course, Senior Typewriting, Practical, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Data Capturing
Funeka Business Training College