Eshfaq Bashir Akoo
Johannesburg
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Dilly's Supermarket. Skilled in verbal communication and complex problem-solving, consistently exceeding sales targets. Demonstrates exceptional time management and team leadership, boosting sales productivity and fostering employee development.
Overview
16
16
years of professional experience
Work History
Manager
Dilly's Supermarket
05.2019 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Contact Person: Shahzaad
- Contact Number : 0727842782
- Salary R9000
- Mon-Fri 08h00 -17h00
Salesperson
Jalals Motor Spares
04.2017 - 03.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Contact Person : Naseem
- Contact Number: 0114200515
Salesperson
Iqbals Motor Spares
08.2013 - 03.2017
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Reason for Leaving; Company was sold due riots
Branch Manager
Hikma Marketing
01.2013 - 07.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Salesperson
Apex Tools
01.2012 - 01.2013
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Reason for leaving : Company liquidation
Salesperson
Cassim Auto
01.2007 - 02.2012
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Contact Person: A.K
- Contact Number : 0114331336
Education
High School Diploma -
Liverpool Secondary School
Actonville,Benoni01.1996
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Valid Driver License and PDP
Timeline
Manager
Dilly's Supermarket
05.2019 - 11.2022
Salesperson
Jalals Motor Spares
04.2017 - 03.2019
Salesperson
Iqbals Motor Spares
08.2013 - 03.2017
Branch Manager
Hikma Marketing
01.2013 - 07.2013
Salesperson
Apex Tools
01.2012 - 01.2013
Salesperson
Cassim Auto
01.2007 - 02.2012
High School Diploma -
Liverpool Secondary School
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