Erwin Stigter

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Attended industry events and conventions to expain sales opportunities.
• Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
• Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Promoted a culture of continuous learning by investing in employee development programs and resources.
• Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.
• Enhanced team productivity with implementation of agile methodologies, fostering culture of continuous improvement.
• Strengthened stakeholder relationships, providing regular updates and managing expectations through effective communication strategies.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Streamlined processes by implementing efficient workflows and improving technician training programs.
• Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
• Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.

- Setup of pump test system

- Calibration of testing equipment

- Testing pumps for Efficiency, Pump Curves ( Pressure over flow, NPSH, Power over flow).

- Improved pump test facility with new technology.

- Designed my own pump and tested it against the curves mentioned above for my Mechanical Higher Diploma T4.