Erika Meier

Translate German communication on ITSM to allow Ops investigate

• Translate German documentation for ease of understanding to entire Dev Ops team
• Provide general assistance to Operations team and end users
• Adhere to PIC processes (Problem, Incident & Change Management)
• Perform daily operations tasks (Monthly Reporting) and end user support
• Creation of pertinent test documentation and YPA
• Resolve IT Solutions
• Enable end user knowledge transfer and training
• Work closely with other functional consultants, developers, product owners and various global stakeholders in bigger mixed feature team
• Part of team who is following agile approach
• Supporting team during upcoming test phases as well as upcoming go live
• Support customer within hyper care phase
• Incident analyzing and assigning
• Scrum Master managing team of 10 Developers
• Agile methodologies.
• Trained and supervised employees on office policies and procedures
• Enhanced team productivity by providing administrative support in scheduling and coordinating meetings
• Proofread and edited documents for accuracy and grammar
• Collaborated with cross-functional teams to achieve project goals within specified timelines

• Handle customer contacts including inbound calls, outbound calls and internet enquiries, identifying customer concerns and identifying and implementing appropriate customer resolution at which point concern is fully resolved and customer completely satisfied in German
• Maintained 6 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns
• Investigated and resolved customer inquiries and complaints quickly

• Email and Telephone correspondence with Guests in English, Afrikaans and German.
• Developed kitchen staff through training, disciplinary action, and performance reviews
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory
• Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives
• Managed staff schedules and maintained adequate coverage for all shifts

• Managing owner and Chef

• Accounting
• Managing the project’s accounting processes independently according to the Foundation’s rules and regulations
• Working with the Foundation’s accounting software program APASYS (German language program)
• Doing monthly, half-yearly and yearly accounts and drafting accounting reports
• Administration of the Foundation’s bank accounts and effecting of payments
• Preparing accounts for external audits
• Human Resources (Payroll taxes and other taxes OID Compensation Fund
• Keeping up with any legislation impacting on employment and taxes
• Project Support
• Annual project budget planning & project finance
• Assisting the Director in planning & implementing the Foundation’s projects
• Assisting the Director in drafting agreements and MoUs for project partners
• Administrative Duties and Correspondence in German and English

• Selling and advising clients on SAP

• Hostess
• Wine, Liquor and Beverage Stock take and Orders
• Cash Ups
• Email and Telephone correspondence with Guests in English, Afrikaans and German.

• Stock order execution
• Booking and administration of placed orders

• Monthly raw material purchasing for production plants based on planning, planning changes, Bill of Materials (BOM)

• Serving international and national clientele
• Back-Office duties as Deputy Purchaser

• Cater for 62 residents, as well as Catering for external residents through a delivery System (Spitex)
• Substituting the Head Chef in his absence.