Nthateng Matlhadisha
Johannesburg
Summary
I am a motivated professional with a background in resolving customer issues, handling inquiries, and maintaining positive client relationships. Experienced in CRM systems and good communication both verbal and written. Strong problem-solving skills and ability to work effectively under pressure. I am a dedicated administrator with years of experience in managing customer contracts, processing claims, and providing support in software and documentation management systems.
Detail-oriented with a focus on accuracy and compliance.
I am seeking a challenging role where I can contribute my skills and experience to ensure smooth operations and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Motorplan and Fleet Administrator
BMW Group South Africa
10.2023 - Current
- Confirming accurate customer details
- Determining payment methods
- Liaising with customers in case of warranty/ motor plan issues
- Providing quotations for motor plan contracts
- Pre-assessing all bookings for the next day
- Following up on parts orders and informing the customer of any delays
- Creating repair orders and Arranging booking reminders
- Reviewing the Outstanding Service reports
- Ensure to submit all windscreen claims to the insurance and make follow-up on the replacement and payment
- Assist with police clearance on vehicles
Online Cellular Order Clerk
IStore Sandton Drive
11.2020 - 10.2023
- Receive requests/inquiries from customers about pricing, shipping dates, and anticipated delays
- Preparing invoices, shipping documents, and contracts
- Communicated with customers to address order inquiries, changes, and cancellations.
- Updated company tracking system with the latest information.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Processing of sales invoices, invoicing Apple devices
- Expediting of Apple devices for despatch to customers
- Loading of sales orders into SYSPRO, other systems include SalesForce, SAP, C3D, M2
Retentions Consultant
Telesure Investment Holdings
08.2018 - 10.2020
- Provide quality service to customers while identifying opportunities to secure new business or support retention.
- Identifying the products that best meet the customer's stated needs, explaining alternative solutions to the customer, and influencing the customer to retain their business. Life, Funeral, and Dread Diseases policies
- Using clear and effective verbal communication skills and providing technical guidance when required on expressing ideas, requesting actions, and formulating plans and policies.
- Meeting daily, weekly, and monthly KPIs and set targets as required by the business.
Customer Care Consultant
Vodacom
12.2013 - 07.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into the internal database.
- Assisted call-in customers with questions and orders.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Managed supplier deliveries around client needs to increase client retention.
Education
Diploma Logistics And Supply Chain Management
Damelin Collage
Johannesburg, South Africa10.2017
High School Diploma -
Dr WF Nkomo Secondary School
Pretoria, South Africa12.2008
Skills
- Self-starter, ability to work independently and manage priorities
- Superior verbal and written communication skills
- Ability to multitask, meet deadlines as well as take on additional responsibilities as assigned
- Team player
- Responsible and organized
- Active Listening
- Microsoft Word, SAP, SYSPRO
- Time management
- Critical Thinking
Driver License
C1 with Valid PrDP
References
Nthabiseng Mosisidi
Name:Vodacom
Team Leader
067 273 6841
Lehlogonolo Thobejane
Telesure Investment Holdings
Team Leader
061 430 0157
Sibongile Ngakane
iStore ( The Core Group)
Online Cellular Manager
082 043 2664
Mathume Mathibe
BMW Group South Africa
Motorplan and Warranty Manager
064 425 0169
Timeline
Motorplan and Fleet Administrator
BMW Group South Africa
10.2023 - Current
Online Cellular Order Clerk
IStore Sandton Drive
11.2020 - 10.2023
Retentions Consultant
Telesure Investment Holdings
08.2018 - 10.2020
Customer Care Consultant
Vodacom
12.2013 - 07.2018
Diploma Logistics And Supply Chain Management
Damelin Collage
High School Diploma -
Dr WF Nkomo Secondary School
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