Erick Loubser
Restaurant Manager
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Skilled in staff training and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Crawdaddy’s Menlyn
Pretoria, Gauteng
08.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sales Executive
Stock Market Dynamics
Pretoria, Gauteng
04.2021 - 05.2021
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Waiter
Crawdaddy’s Menlyn
Pretoria, Gauteng
01.2020 - 03.2020
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Trained new servers on restaurant policies and procedures.
- Informed customers about daily and seasonal specials.
- Processed orders and sent to kitchen employees for preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lifeguard
Royal Fins Aquatics
Pretoria, Gauteng
01.2018 - 09.2019
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Responded to patron incidents in professional and timely manner.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
Matric -
Hoërskool Garsfontein
Rolina St, Garsfontein, Pretoria, 0042 01.2015 - 12.2019
Skills
Recruitment
Performance improvement
Staff Management
Inventory control and record keeping
Operations management
Conflict resolution techniques
Passion for customer satisfaction
Natural leader
Point of Sale (POS) system operation
Timeline
Restaurant Manager
Crawdaddy’s Menlyn
08.2021 - Current
Sales Executive
Stock Market Dynamics
04.2021 - 05.2021
Waiter
Crawdaddy’s Menlyn
01.2020 - 03.2020
Lifeguard
Royal Fins Aquatics
01.2018 - 09.2019
Matric -
Hoërskool Garsfontein
01.2015 - 12.2019