Amanda Rodenburg
Food Service Managing
Pretoria,GP
Summary
Dynamic Restaurant Manager with a proven track record at COFFEE AT KAHLO, enhancing customer satisfaction through innovative service standards and effective staff training. Skilled in operations management and conflict resolution, I successfully increased revenue by optimizing table turnover and implementing cost-saving measures, fostering a collaborative team environment.
Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over five years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
COFFEE AT KAHLO
04.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Improved operational efficiency by implementing more effective table management system.
- Fostered positive work environment, leading to decrease in staff turnover.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Co-owner of Bakery
Self-employeed
11.2018 - 07.2023
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Established foundational processes for business operations.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
FOOD SERVICE MANAGEMENT - Food Science
TECHNIKON
PRETORIA 04.2001 -
Skills
Staff management
Operations management
Customer engagement
Recruitment
Schedule coordination
Menu development
Team management
Inventory control and record keeping
Shift management
Staff scheduling
Passion for customer satisfaction
Supervisory skills
Complaint resolution
Point of sale (POS) system operation
Organization and prioritization
Adaptable
Food service background
Performance improvement
Customer loyalty
Customer-oriented
Conflict resolution techniques
Business operations expertise
Employee retention
Supply chain management
Kitchen equipment operation and maintenance
Reservation handling
Catering coordination
Food plating and presentation
Resource allocation
Recipes and menu planning
Trained in performance and wage reviews
Order delivery practices
Promotions planning
Regulatory compliance
Pre-shift walk-through
Labor and food cost control
Take-out service
Customer service best practices
Honed marketing skills
TIPS certified
Purchasing and cost control
Proven sales record
Full service restaurant background
Personnel recruiting
Culinary arts education
Menu pricing
Restaurant promotion management
Employee schedule management
Table management
Restaurant operations management
Brand standards promotion
Stable work history
Employee recruitment expertise
Kitchen oversight
Wine history
Problem-solving
Teamwork and collaboration
Staff supervision
Team leadership
Problem-solving abilities
Quality control
Safe food handling
Time management
Inventory control
Coaching and mentoring
Multitasking Abilities
Decision-making
Cost controls
Time management abilities
Excellent communication
Recruitment and hiring
Interpersonal skills
Self motivation
Relationship building
Sales promotion
Organizational skills
Effective communication
Inventory management software
Attention to detail
Multitasking
Quality assurance
Problem-solving aptitude
Goal setting
Money handling
Payroll administration
Inventory management
Professionalism
Strategic planning
Adaptability
Calm and pleasant demeanor
Supply ordering and management
Continuous improvement
Collaboration and teamwork
Scheduling staff
Task prioritization
Written communication
Front of house management
Work Planning and Prioritization
Team building
Analytical thinking
Timeline
Restaurant Manager
COFFEE AT KAHLO
04.2025 - Current
Co-owner of Bakery
Self-employeed
11.2018 - 07.2023
FOOD SERVICE MANAGEMENT - Food Science
TECHNIKON
04.2001 -