Reading,Drawing and Painting
Enzel Cuan Visagie
Cape Town
Summary
Motivated individual with a strong work ethic, excellent communication skills, and a positive attitude. Capable of working independently or in a team, with a commitment to continuous learning and professional growth. Adaptable, reliable, and ready to contribute enthusiasm and dedication in a professional environment.
Overview
1
1
year of professional experience
19
19
Certifications
2
2
Languages
Work History
Senior Associates Agent
WNS Global Services
11.2025 - Current
- Trained junior associates in proper procedures, team policies and strategies for success.
- Managed client portfolios, fostering strong relationships and ensuring satisfaction with legal services provided.
- Collaborated with senior partners on high-profile cases,gaining invaluable experience and exposure to complex litigation
- Built quality, trusting relationships with consumers to facilitate salee opportunities and grow shop profitability
- Utilised technology and legal software to improve case management efficiency and document organisation.
- Resolved complex customer billing discrepancies
Dispatch Clerk / Admin Clerk (EPWP)
Department of Cultural Affairs and Sport – Provincial Library Services
04.2025 - 06.2025
- Office Administration: Scanning, faxing, printing, manual and electronic filing of documents.
- Emails and online research
- Data capturing
- Customer Interaction and Support: Serves as the first point of contact for suppliers, service providers, and departmental staff.
- Answer inbound calls, emails, or online queries from clients, suppliers, or the public.
- Provide accurate and timely information regarding services, procedures, or products.
- Handled inbound calls and emails, assisting clients and suppliers with information and service requests.
- Logged and tracked all queries, ensuring prompt resolution and follow-up.
- Query Resolution and Escalation: Identify the nature of a query or complaint and resolve it at first contact where possible. Escalate complex or unresolved matters to relevant departments or supervisors.
- Escalated unresolved issues to relevant SCM or finance officials and monitored feedback.
- Provided professional client service, contributing to improved turnaround time and customer satisfaction.
- Assisted with compiling weekly reports on query trends and response statistics.
- Handle email enquiries promptly from suppliers and Western Cape Provincial Staff.
- Process bills, checks, receipts, and other documents, monitor financial transactions.
- Review bookings of travel arrangements, accommodation & venues, and catering and handle related enquiries (VA26s, Log 1 and Log 15 forms)
- Ensure all documents are signed off correctly, assist with account reconciliation.
- Office inventory and ordering of office equipment
- Adhoc duties in other sections of Library Service (ie. Library Material Processor), covering books, barcoding etc
- Communication between vendors telephonically and electronically
- Maintaining office supplies and equipment, management of assets, including recording acquisitions, disposals, and transfers.
- Maintaining accurate and updated asset registers, tagging and placements of new assets
- Ensure that assets are physically verified on a quarterly basis.
- Manage movements/transfer of assets between officials, sections and departments.
- LOGIS (Logistical Information System), skilled in processing payments, capturing invoices, managing procurement Transactions.
- Supported staff with logistics, focusing on the receipt and distribution of deliveries.
- Reason for leaving: Exploring new employment opportunities
EPWP: General Worker – General Stacks
Department of Cultural Affairs and Sport – Provincial Library Services
02.2025 - 03.2025
- Execute administrative tasks including filing, shelf reading, and document tracking.
- Customer Interaction and Support: Delivered frontline client service support to library users and regional library staff.
- Assisted with the issuing, returning, and renewal of library books and materials in accordance with circulation policies.
- Managed and resolved client enquiries related to library services, memberships, and borrowing privileges.
- Coordinated communication between regional libraries and the Provincial Library Service for efficient service delivery.
- Material Handling and Data Capturing: Sort, scan, unpack, label, and barcode library materials. Keep updated register support oversight of dispatch and receipt of library stock, ensuring accurate logging and processing.
- Asset Verification: Verify assets and update item locations in the library inventory system across regions.
- Assist with stock control in collaboration with the Assistant Director and regional staff.
- Ensure materials comply with technical standards (labeling, covering, barcoding).
- Coordinate delivery logistics and assist with regional stock distribution.
- Maintain a clean, organised, and safe dispatch area in line with health and safety standards.
- Handle messenger duties for document and material delivery between departments.
- Perform ad hoc tasks to support operational efficiency in all library sections.
- Demonstrate high levels of professionalism and composure under pressure.
- Perform clerical tasks in the creation of orders for goods and services.
- Knowledge of Asset and logistics management services and processes.
- Information systems that aid in the management of knowledge and information pertaining to the line function.
- Reason for leaving: Contract ended
Education
High School - undefined
Elsies River High School
12.2024
Skills
Computer Literate: Microsoft Office 365 (Word, Excel, Access, Teams, OneNote, PowerPoint, OneDrive)
Verbal and Written Communication
Time Management
Report Writing
Organisational Skills
Customer Service Orientation
Interpersonal Skills
Attention to Detail
Problem Solving
Collaboration and Team Work
Working knowledge of LOGIS and BAS
Inventory and Dispatch Handling
Confidentiality and Professionalism
Physical Stamina
Information Management
Logistics Coordination
Library Technical Processing
Procurement Support and Inventory and Asset Management
Administrative Support
Certification
Optimi Workplace, Completed: March 2025
References
Rudewaan, Jacobs, Supervisor, DCAS - WC Library Service, 021 483 2485
Interests
Professional Soccer player - Santos FC
Key Competencies
- Subject: Computer Applications Technology
- Period: Grade 10 to Grade 12
- Advanced End-User Software Skills: Expert-level skills in: Word Processing: Creating, formatting, and managing professional documents, reports, and correspondence.
- Spreadsheets: Using formulas, functions (like VLOOKUP and SUMIF), and charts for data analysis, calculations, and reporting.
- Databases: Basic data management, including data capture, creating queries, and generating reports.
- Presentations: Developing effective visual aids for communicating information.
- Information Management and Data Handling: Collect, organise, and evaluate information
- Record Keeping: Meticulous and accurate data capturing and file management, both digitally and manually.
- Research Skills: Finding and processing authentic information from the internet and other sources.
- Data Analysis: The ability to process raw data and present it in a clear, meaningful way for decision-making.
- General IT and Problem-Solving: Understanding of how computer systems work.
- Hardware and Software Knowledge: A working knowledge of computer components and software functions.
- File Management: Organizing and managing files and folders effectively to maintain a structured system.
- E-communications: Proficiency in using email and other online platforms for professional communication.
- Ethical and Legal Awareness: An understanding of the social implications, legal issues, and security concerns related to using technology.
Timeline
Senior Associates Agent
WNS Global Services
11.2025 - Current
Dispatch Clerk / Admin Clerk (EPWP)
Department of Cultural Affairs and Sport – Provincial Library Services
04.2025 - 06.2025
EPWP: General Worker – General Stacks
Department of Cultural Affairs and Sport – Provincial Library Services
02.2025 - 03.2025
High School - undefined
Elsies River High School