Executive Relationship Banking
ENKOSI SIVUYILE NOVUKA
Branch Sales Consultant
Maluti
Summary
Experienced administrative and financial professional with a decade of expertise in optimizing operations for businesses of all sizes. Strong background in supporting executives and sales personnel to achieve operational efficiency. Recent business school graduate seeking to apply analytical and organizational skills in a dynamic work environment. Focused on contributing to organizational success through dedicated effort and innovative solutions.
Overview
16
16
years of professional experience
Work History
Branch Sales Consultant
ABSA Bank Limited
08.2024 - Current
- Engineered and executed customized financial solutions addressing client needs.
- Fostered strong relationships with clients to elevate customer satisfaction and loyalty.
- Evaluated market trends to uncover new sales opportunities and enhance strategies.
- Partnered with cross-functional teams to optimize processes and enhance service delivery.
- Spearheaded initiatives to accelerate revenue growth through targeted marketing campaigns and promotions.
- Guided clients in selecting optimal products tailored to unique needs, fostering high satisfaction levels upon purchase.
- Employed consultative sales techniques to identify customer needs and suggest relevant products and services.
- Delivered sales and customer service support to walk-in traffic.
- Cultivated enduring client relationships through consistently surpassing expectations with outstanding service.
- Enhanced work environment by assisting fellow sales consultants in reaching individual goals and targets.
Branch Sales Consultant
Absa Bank Limited
09.2018 - 12.2020
- Organize and plan sales seminars
- Source out new business
- Open new accounts and cross selling
- Exercise KYC principle to avoid fraudulent activities
- Offer banking advice to bank clients
- Execute and close sales leads on SPMS system
- Monitor and follow up on new accounts opened for fraudulent activities
- Lead the sales buddy teams in the branch
- Authorise and process loan payouts to clients as per banking policies and procedures
- Approve and monitor all journals processed by the bank tellers
- Check sign-off monthly bank reconciliations for submission to head office
- Achievements:
- Closed and exceeded sales bucket lines for two years running, 2018, 2019 and 2020
- Best performing branch sales consultant 2018
- Won top contributor in regional sales 2019
- Achieved 98% on FICA first time pass rates as opposed to the regional standard of 95%
- Negotiated and got approval for car dealerships to hold car displays at the branch, to help drive customer awareness to the vehicle finance product. In turn the displays saw the branch close this line at an average of 120%
Client Services Clerk
ABSA Bank Limited
07.2014 - 08.2018
- Assist clients with financial queries with regards to banking products
- Assist clients process insurance claims
- Issue bank statrments and account balances
- Issue replacement bank cards
- Compile daily reports for the client services department
- Log and resolve client complaints on the internal complaints system
- Process inter-banking transfers on banking platforms
- Initiate journal transaction on banking platforms
- Achievements:
- Kept a complaint resolution of 96% percent as opposed to the required 80%
- Led several external sales marketing campaigns, which led to very successful lead turnovers for the branch
- Got successful audits on all administrative client services reports
- Kept a zero percent branch loss on fraudulent bank card issuing.
Teller and ATM Custodian
ABSA Bank Limited
10.2012 - 06.2014
- Collect and issue banking cheques
- Compile monthly bank reconciliation
- Process and approve bank journals
- Process deposits and withdrawal as per client request
- Pass leads to the sales team
- Balancing and loading of ATMs
- Maintain an up-time of 96% on all bank ATMs
- Load receipt and statement paper at ATMs and self-service Kiosk
- Initiate payroll payments for small to medium business banking clients via the bank's platform.
- Strictly adhere to all banking policies and procedures to liminate fraudulent activity and minimize bank losses
- Achievements:
- ATM uptime kept at above 90%
- Waiting time 98%
- No cash losses
- Branch service champion award 2015 and 2016
Digital Sales Consultant
Leegra Marketing
04.2012 - 12.2012
- Promote digital banking products to clients
- Responsible for migrating clients to use digital platforms
- Assist clients at the ATMs and self-service Kiosk
- Achievements:
- Improved branch digital sales from 68% to 96%
- Contributed to the branch's overall AFS sales
- Improved queue management efficiency for in-branch customers and ATM customers
Sales Associate
Total Foschini Group (TFG)
05.2010 - 03.2012
- Assist clients at shop floor
- Packaging and display clothing items on shop wardrobe and shelves
- Stock taking
- Price tagging items on sale
- Collect monies from clients and general account queries
- Sweeping and cleaning of shop floor and windows
- Achievements:
- Top cashier in terms of sales and transactions processed
- Promoted to in store cellphones sales consultant
- Negotiated and got approval from the major network providers to supply new and top of the range cellphones and displays, cellphone sales were significantly increased which saw our store win the national sales awards
Education
Advanced Certificate NQF6 - Banking
Milpark Business College
01.2020
Higher Certificate NQF5 - Banking Service Advice
Milpark Business College
01.2018
Matric Certificate - undefined
King Edward High School
01.2004
Skills
Sales management
Client engagement
Workforce collaboration
Judgment skills
Administrative expertise
Critical issue resolution
managerial oversight
corporate professionalism
Verbal and written communication Listening skills Relationship management
Regulatory compliance
Microsoft Office expertise Proficient in Outlook Word document creation PowerPoint presentations Excel data analysis
References
- Wayne, van Whye, Branch Manager, wayne.vanwhye@absa.africa, 0392557631, Absa Bank Limited
- Khuthala, Matshata, Branch Supervisor, khuthala.matshata@absa.africa, 0392557625, Absa Bank Limited
- Yongama, Tenza, Store Manager, 0768766967, Exact Store (TFG)
- Pilasande, Majola, Branch Manager, pilasande.majola@absa.africa, 0392557622, Absa Bank Limited
- Simon, Novuka, Director or Owner, amaheamasenti@gmail.com, 0823401711, Simon's Bus Services
Interests
Private Banking Executive
Branch Management
Enterprise Banker
Timeline
Branch Sales Consultant
ABSA Bank Limited
08.2024 - Current
Branch Sales Consultant
Absa Bank Limited
09.2018 - 12.2020
Client Services Clerk
ABSA Bank Limited
07.2014 - 08.2018
Teller and ATM Custodian
ABSA Bank Limited
10.2012 - 06.2014
Digital Sales Consultant
Leegra Marketing
04.2012 - 12.2012
Sales Associate
Total Foschini Group (TFG)
05.2010 - 03.2012
Matric Certificate - undefined
King Edward High School
Advanced Certificate NQF6 - Banking
Milpark Business College
Higher Certificate NQF5 - Banking Service Advice
Milpark Business College