Agnes Modiehi Mahlalla
Sales Consultant
Soweto
Summary
Results-driven professional with over 6 years of diverse sales experience. Dedicated to delivering exceptional customer service to drive satisfaction, retention, and revenue growth. Demonstrated success in surpassing sales targets and cultivating strong product knowledge to effectively engage both current and prospective clients.
Overview
11
11
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Sales Consultant/Branch 2IC
African Bank
01.2018 - Current
- Shared comprehensive brand and product knowledge to maximise sales.
- Documented orders and facilitated deliveries following special requests of customers to increase loyalty and retention.
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment and generate sales leads and request referrals from clients to get new clientele base, retain existing and reactivate dormant clients/accounts.
- Execute branch functions as a 2nd in charge of the branch manager (i.e. manage the achievement of sales target set and draw up monthly marketing plan to help the branch achieve its goal/targets. Manage daily operations of a branch {i.e. Branch controls: Credit Card Administration, control stock levels, order stationeries and all aspects needed to do ensure the branch runs/operates smoothly.}
Telesales Consultant
Accenture Services
02.2017 - 08.2024
- Made high volume of sales calls per day exceeding company outbound call targets.
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Strived to meet and exceed call centre targets while maintaining excellent customer care.
- Quote clients and sell African Bank Loans
Call Centre Agent
Miway Insurance Company
02.2014 - 08.2016
- Miway solved customer issues regarding product sales and customer service problems.
Education
Bachelor of Commerce - Bcom General
Regent Business School
Durban, KZN01-2026
NQF LEVEL 5 - Wealth Management
Graduate Institute of Financial Sciences (GIFS)
Bryanston, GPNQF LEVEL 4 - Banking
THE FACILATION WORKSHOP (TFWSHOP)
Johannesburg, GPHIGHER CERTIFICATE - R.E 05
MOONSTONE
Johannesburg, GPNQF LEVEL 4 - COMMERCIAL SUBJECTS
EMSHUKANTAMBO HIGH SCHOOL
Pimville, GPSkills
Sales Management
References
Nelson, Nkhona, Trade Area Manager, NNkhona@AfricanBank.co.za, 0679512044, 0119303737, African Bank
Timeline
Sales Consultant/Branch 2IC
African Bank
01.2018 - Current
Telesales Consultant
Accenture Services
02.2017 - 08.2024
Call Centre Agent
Miway Insurance Company
02.2014 - 08.2016
NQF LEVEL 5 - Wealth Management
Graduate Institute of Financial Sciences (GIFS)
NQF LEVEL 4 - Banking
THE FACILATION WORKSHOP (TFWSHOP)
HIGHER CERTIFICATE - R.E 05
MOONSTONE
NQF LEVEL 4 - COMMERCIAL SUBJECTS
EMSHUKANTAMBO HIGH SCHOOL
Bachelor of Commerce - Bcom General
Regent Business School
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