Emily Sibongile (Magolego) Ndlovu
Human Capital Business Partner
Springs
Summary
Results-oriented Human Resource professional with over 20 years of experience in various industries. Strategic business partner to senior management, supporting corporate growth through effective people strategies. Skilled in handling Human Resources and Employee Relations matters in unionized and non-unionized environments. Proven track record of initiating cost containment strategies resulting in significant savings. Excellent at implementing strategic plans for talent acquisition, retention, and succession planning. Experienced Business Partner with a strong entrepreneurial background, amplifying products and services to deliver solutions to internal and external clients and agency partners. Combines broad industry knowledge, communication, and analytical abilities. Brings a 20-year executive background in developing and executing strategies to achieve business results.
Overview
22
22
years of professional experience
4050
4050
years of post-secondary education
Work History
Human Capital Business Partner
Standard Bank
10.2017 - Current
- Providing strategic People and Culture support to multiple Business Units
- Currently, Cash & ATMs, Personalisation, PMO and Main Market Entrenchment - total headcount 865
- Previously Home Services, Business & Commercial Lending, Personal Lending, Shari'ah Banking, Digital Banking Services and Client Solutions
- Recent achievements include: Overseeing the Human Capital agenda during the restructuring of the Individual Lending and Cash & Everyday Banking impacting 70 employees
- Conducted a span and layer exercise for the business unit resulting in a headcount reduction of 30% within designated cluster
- Supported in the setting up of Customer Engineering squads, including the designing of competencies and skills required for the role, success profiles and learning pathways for the squads
- Identified critical roles and established proper succession planning across all levels for the business units
- Ensuring Job Profiles are updated and accurate and identified market related salary bands and ensured alignment to business needs
- Performance management, scheduling and conducting Bi-annual performance reviews to monitor employee's performance
- Building relationships and networking with business teams and management (including internal and external stakeholders) to gain a thorough understanding of operational impacts on the business through communicating appropriately and proactively providing solutions to address business needs relating to employees
- Attending to investigations, escalations, whistleblowing and ensure same is completed timeously, efficiently, thoroughly, objectively, and fairly
- Acting in an advisory capacity to management and employees pertaining to disciplinary investigations, procedures and process
- Where required, attend CCMA cases, and ensure proper representation of the Bank during Conciliations and Arbitrations
- Ensuring compliance and advise on the Employment Equity measures and target by ensuring implementation and monitoring of EE Plans across the business units
- Reviewing analytics and organisational health measures such as disciplinaries, grievances, absenteeism, and other organisational measures across business units on a regular basis
- Liaise with Group Reward, review and provide input into proposed employment offers and approve packages on offer in line with the reward governance thresholds
- Driving the analysis of the skills gap in the business unit by engaging with learning specialists and providing a forward-looking view of the business requirements
- Identify the training and other development opportunities already available in the bank
- In partnership with line managers and Learning and Development, develop specific interventions to address business needs where existing programmes do not meet the requirements
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
- Collaborated closely with finance teams to develop accurate financial forecasts, allowing executive leadership to make informed decisions about future investments.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
- Mentored junior staff members, equipping them with the skills needed to excel in their roles.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Prepared and presented reports on status of projects and initiatives.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
Human Resources Manager
South African Revenue Services
06.2014 - 09.2017
- Business units in my cluster comprised of the Contact Centre for Individual and Business Clients totalling an average of 400 employees
- Apart from the Human Resources Manager role, I acted as the Senior Human Resources Manager leading a team of provincial Human Resources Managers
- Facilitated performance management development sessions across all levels within the business unit to reinforce high performance culture and created a robust succession planning plan for all senior and critical roles within the Contact Centre
- Developed and implemented action plans to address employee performance issues which represented around 10% of the Contact Centre
- Assisted the Contact Centre management in formulating and implementing action plans following Employee Opinion Survey leading to an increase in employee engagement within the Contact Centre
- Managed the relationship with Trade Unions through active consultation and engagement
- Chairing the Trade Union and management forums and Employment Equity Forums
- Together with Employee Relations address issues emanating from different forums in order to avoid escalations to forums such as NCF
- Mitigating the risks associated with escalations and prepare CCMA packs, attend and provide evidence as the Human Resources Manager for the Contact Centre
- Ensure there is proper business continuity through proper planning in case of work disruptions (e.g
- Strikes and community protests impacting employees)
- Ensured forecasted staffing requirement are documented and actioned accordingly (including seasonal demand planning)
- Handling disciplinary and grievance matters (warnings, advice to management, preparations for disciplinary hearings or grievance meeting)
- Ensured compliance in terms of Human Resources and Employee processes and Policies
- Analysing and interpretation of data to report to SARS Head Office
- Identification and management of risk associated with Human Resources processes (e.g
- Leave liability, benefit administration etc.)
- Ensure employee wellness practices are in place and are adhered to by management, employees and trade unions
- Provided monthly reports on Employment Equity and ensuring that all members of this committee are fully equipped through training programs
- Guided, coached and supported the management and Trade Union with all incapacity processes
- Provided comprehensive Recruitment process to the business unit by ensuring that Recruitment, vetting, Placement, Onboarding & Induction takes place
- Provided guidance and input on workforce planning, and succession planning
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Motivated employees through special events and incentive programs.
Human Resources Business Partner
Absa
11.2010 - 05.2014
- Partnered with the Retail Collections Contact Centre, Retails Collections Head Office, Business Operations and Control, Fraud Operations and Forensic Investigations business units to provide Human Resources Business Partnering to all levels of management and employees
- Facilitating leadership development and key talent retention efforts (e.g
- Succession planning, coaching/counseling, employee recognition, etc.)
- Gathering and analyzing data to assess the effectiveness of HR initiatives
- Closely working with business unit on employee action planning, and regularly update the execution
- Partner with business unit in building high performance culture and focusing on leadership
- Partner with business unit heads in deployment the company guidelines and procedures following to global standards
- Monitored performance management programs and provide support and guidance to managers /employees on performance issues and assessment tools
- Worked closely with management and employees to improve work relationships, maintain an engaged workforce and retain the best talent
- Coached managers on succession planning, talent development and performance management
- Responded to employee concerns around performance management, improvement, harassment, discrimination, misconduct, employee safety, teamwork complaints and grievances
- Provided interpretation of union contracts to line management and participate in grievance process by providing input and advice to management and employees
- Chaired the workplace forum between employee representation, management and trade unions
- Facilitated an understanding of all Human Resources policies, practices and processes when required
- Designed and managed projects and facilitated their implementation in consultation with various stakeholders
- Handling disciplinary and grievance matters (warnings, advice to management, preparations for disciplinary hearings or grievance meeting)
Human Resources Manager
Merchants (Vodacom Business Unit)
02.2009 - 10.2010
- My role was to lead and provide support to Human Resources Officers within my team, management team and employees on all Human Resources issues
- Provided support and guidance on Call Centre capacity management, employee relations, succession planning, performance management, talent development, workforce planning and general Human Resources issues
- Ensured that all warnings and charges are correctly drafted
- Represented the Vodacom Business Unit at the CCMA in Conciliations and Arbitrations
- Managed all employee relations matters for the Vodacom Business Unit and ensured compliance with the Labour Relations Act, Basic Conditions of employment Act and the Employment Equity Act
- Ensured disciplinary action in terms of verbal, written and final written warnings and conduct counselling sessions when required
- Assist with chairing and preparing documents for disciplinary hearings as and when required
- Maintained the Employment Equity committees, documentation and development programs
- Formulating and assisting employees with Personal Development Plans
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Human Resources Consultant
Negotiated Benefits Consultants (NBC)
09.2007 - 01.2008
- Supported the Group Administration, Consulting Services, Actuarial Services, Health Risk Management, Contact Centre and Client Walk in Centre from a Human Resources perspective
- Facilitated all Human Resources and Employee Relations processes, monitor compliance and administered training and give guidance to management in this regard
- Participated in Human Resources projects and introduced relevant programmes in the workplace to promote staff wellness, engagement and company culture
- Identification of potential risks and development of specific plans to mitigate or address the concerns
- Delivered on agreed targets, due dates and within service level agreements, by engaging stakeholders and giving them regular feedback
- Kept abreast of trends, legislation aimed at managing organizational change, engaging employees, increase organizational effectiveness and best practices in HR
- Ensured all Human Resources activities in the business unit are executed
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Structured compensation and benefits according to market conditions and budget demands.
Human Resources Practitioner
South African Airways
04.2003 - 08.2007
- Provided Human Resources support function to the Cabin Crew Member and Pilots business unit as follows:
- Recruitment and Onboarding of employees, administration of employment contracts and induction
- Implement policies and procedures
- Managed and administered disciplinary processes from start to finish
- Maintained HR database
- Assisted with Training Manager on Human Resources policies where required
- Assisted with employee wellness, short-term and long-term illness referrals to corporate wellness
- Assisted with foreign work permit and VISA applications for Cabin Crew and Pilots
- Addressed pay, overtime and meal allowance queries
- Preparation of monthly leave, sick leave, overtime and leave liability reports
- Capturing of absenteeism on SAP
- Organized and maintained employee records through proper maintenance and use of the inhouse system
- Established robust relationships with colleagues and partners to enhance collective goal achievement.
Education
Legal Studies
Illovo Paralegal College of Education (IPCE)
Johannesburg, South Africa 04.2001 - 12.2023
Bachelor of Laws (LLB) - Legal Studies
University of South Africa
Johannesburg, South Africa 01.2015 - 06.2020
Bachelor of Business Administration -
Southern Business Schoo
01.2008 - 01.2011
Certificate in Management -
Southern Business School
01.2007 - 01.2008
Programme in Human Resources -
University of South Africa
Programme in Labour Relations -
University of South Africa
Human Resources Diploma - undefined
Oxbridge Academy
01.2003 - 01.2004
NSC, N4 Management Assistant Certificate - undefined
Brakpan College
Skills
Strategic planning
Corporate communications
Administrative management
Human resources
Key client relationships
Performance analysis
Data analysis
Stakeholder engagement
Conflict resolution
Vendor management
Financial acumen
Teamwork and collaboration
Accomplishments
- Oversaw the people agenda for a restructuring exercise impacting 70 employees.
- Reduction in time to hire by proactively partnering with Resourcing.
- Reduced overtime and other related costs through cost containment strategies.
- Participated in the designing of organizational culture changing training programs.
- Redesigning and socializing new policies to employees and management (Negotiated Benefits Consultants).
- Winner of the best Human Resources Manager at the Amakhwezi Award Ceremony – SARS.
- Nominated for Beyond Excellence Recognition program – Standard Bank.
Eeaastatus
African Female
Personal Information
ID Number: 790425 0641 087
Timeline
Human Capital Business Partner
Standard Bank
10.2017 - Current
Bachelor of Laws (LLB) - Legal Studies
University of South Africa
01.2015 - 06.2020
Human Resources Manager
South African Revenue Services
06.2014 - 09.2017
Human Resources Business Partner
Absa
11.2010 - 05.2014
Human Resources Manager
Merchants (Vodacom Business Unit)
02.2009 - 10.2010
Bachelor of Business Administration -
Southern Business Schoo
01.2008 - 01.2011
Human Resources Consultant
Negotiated Benefits Consultants (NBC)
09.2007 - 01.2008
Certificate in Management -
Southern Business School
01.2007 - 01.2008
Human Resources Practitioner
South African Airways
04.2003 - 08.2007
Human Resources Diploma - undefined
Oxbridge Academy
01.2003 - 01.2004
Legal Studies
Illovo Paralegal College of Education (IPCE)
04.2001 - 12.2023
NSC, N4 Management Assistant Certificate - undefined
Brakpan College
Programme in Human Resources -
University of South Africa
Programme in Labour Relations -
University of South Africa
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