Mncedisi Trevor Maseko
Site Supervisor, Vehicle Buyer, Customer Care Executive
Springs
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 7 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Used Vehicle Buyer: Proven track record in navigating all stages of the vehicle purchase cycle, from sourcing to closing deals. Customer Relations Professional: Strong background in delivering exceptional customer service, with a focus on technical support and issue resolution in call centre environments. Dynamic Problem Solver: Confident, goal driven and able to thrive under pressure, with a proven ability to work autonomously and as part of a team.
Overview
17
17
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Site Supervisor
Sasol SA (CSG Resourcing)
12.2017 - 06.2025
- Ensure delivery of project targets, through periodic planning, (daily, weekly, monthly etc.)
- Attend scheduled and adhoc project management meetings to support the project.
- Support and oversee human resources development of own natural team members.
- Communicate and execute change and improvement effectively
- Coordinate planning group actions and manage SMMEs/contractor interfaces
- Attend to project, contractor and client queries and resolve issues arising
- Keep track and monitor performance against plan, schedule and quality
- Manage company resources, including project vehicles operated by staff
- Supervised daily site operations, ensuring compliance with safety regulations and project specifications.
- Led team meetings to communicate project updates and resolve operational challenges.
- Coordinated resource allocation, optimizing workflow efficiency across multiple project phases.
- Mentored junior staff, enhancing skills and promoting adherence to company standards.
- Conducted regular site inspections, identifying potential hazards and ensuring corrective actions.
- Collaborated with project managers to align site activities with overall project timelines.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Trained new team members on site policies and procedures.
- Implemented best practices and safe operating procedures.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Supervised installation of critical infrastructure, ensuring adherence to technical specifications and standards.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Inspected equipment and tools used for safe operation.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Used vehicle buyer
Cars2Cash TA EBK Auto Dealers
06.2021 - 08.2022
- Acting as the first point for all client and customer queries
- Develop highly effective relationships and form long term business partnerships
- Managed customer and supplier relationships to ensure optimal pricing and product availability.
- Conducted market research to identify trends and inform purchasing decisions.
- Evaluated product quality and compliance with company standards before procurement.
- Streamlined purchasing processes to enhance operational efficiency and reduce costs.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
Accounting clerk
Sasol SA (Jomele placements)
01.2017 - 11.2017
- Capturing and processing payments as per company guidelines
- Resolving supplier queries and complaints promptly
- Trained junior staff on accounting software and best practices, fostering team development.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Matched purchase orders with invoices and recorded necessary information.
- Create daily, weekly, and monthly reports
- Creation of new vendors by following guidelines
- Processed accounts payable and receivable transactions, ensuring accuracy and timely recording.
- Maintained financial records using SAP and Excel, supporting monthly reconciliation activities.
- Assisted in budget preparation by compiling financial data and analyzing variances.
- Coordinated with vendors to resolve billing discrepancies, enhancing supplier relationships.
Customer Relations Executive (Call Centre)
MTN SA
05.2008 - 06.2015
- Courteously and timeously answer inbound calls from callers regarding technical network matters
- Provide steps on how to resolve queries as they arise, escalate network issues to the relevant department.
- Acting Supervisor for periods 03/2013 to 08/2013
- Answer all incoming calls and resolve queries not limited to products, services, network etc.
- Taking ownership of queries received and provide feedback accordingly
- Investigate and log billing queries where necessary
- Achieve all KPIs and deliver excellent customer service
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Trained new onboarding candidates.
- 2IC Role
- Acting Supervisor for a period of 8 Months
Education
Matric -
Franciscan Matric Project
Boksburg01.2007
Skills
Team supervision
Certification
Contact Centre Support Level 2
Key Strengths and Personal Attributes
- Vehicle sourcing and acquisition
- Team leadership and management
- Customer relations and technical support
- Problem-solving and analytical thinking
- Autonomous and team-based work environments
- Young, confident and driven with a passion for achieving results
- Exceptional communication and interpersonal skills
- Proven ability to work under pressure and meet deadlines
References
Mr Shaela Maluleka
Role: Project Manager (Sasol SA)
Email: Shaela.maluleka@sasol.com
Contact: 079 519 8441/ 017 610 7770
Mr Nabeel Docrat
Role: Manager Cars2Cash
Email: info@cars2cash.co.za
Contact: 063 110 5406
Mrs Lorraine Scnhell
Role: Supervisor Accounts Payable
Contact: 083 654 2576
Mr Neville Gampu
Role: Supervisor Customer Care Executive
Contact: 083 209 1930
Timeline
Used vehicle buyer
Cars2Cash TA EBK Auto Dealers
06.2021 - 08.2022
Site Supervisor
Sasol SA (CSG Resourcing)
12.2017 - 06.2025
Accounting clerk
Sasol SA (Jomele placements)
01.2017 - 11.2017
Customer Relations Executive (Call Centre)
MTN SA
05.2008 - 06.2015
Matric -
Franciscan Matric Project