Elton Muller
Plettenberg Bay
Summary
Accomplished Junior Branch Manager at FidelityADT, adept in relationship management and proficient in MS Office. Spearheaded initiatives to surpass sales targets and enhance customer satisfaction, leveraging strong team-building and project management skills. Demonstrated adaptability and technical expertise across security systems, contributing to significant revenue growth and partnership development.
Overview
20
20
years of professional experience
Work History
Junior Branch Manager
FidelityADT
05.2008 - 07.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Technician
Alert Security Systems
12.2005 - 05.2008
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Technician
Blue Bay Security
02.2004 - 01.2005
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Business Administration And Management
I Fundi
Port Elizabeth 08.2018
Matriculated
Plettenberg Bay Secondary
Plettenberg Bay 12.2003
Skills
Staff Training
Relationship Management
Proficient in MS Office
Human resources knowledge
Strong team-builder
Staff Management
Project Management
Team Player
Timeline
Junior Branch Manager
FidelityADT
05.2008 - 07.2024
Technician
Alert Security Systems
12.2005 - 05.2008
Technician
Blue Bay Security
02.2004 - 01.2005
Business Administration And Management
I Fundi
Matriculated
Plettenberg Bay Secondary