Elsie Salokala

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Ensure that calls that I raised are updated daily.
• Assigning logged calls to relevant support team / Technician.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Working with field engineers to visit customers if the problem is more serious.
• Testing and fixing faulty equipment.
• Configuring and troubleshooting APN accounts.
• Migrating, downgrading, upgrading hosting accounts.
• Webhosting – DNS pointing and transfers
• Configuring Mikrotik and troubleshooting Router for Fibre.
• Reporting Faults fibre links.
• Basic VOIP Support – Diverting Calls to a cell phone.
• Device configuration
• Moves, Add and changes - Creating new user extensions
• Network and security checks
• Troubleshooting call quality issue and configuring hardware and software for voice services
• Www.premitel.co.za/

Jan 2025 to June 2025 - Sales representative

Prospecting and lead generation

Identifying businesses or individuals in need of telecom and VoIP solutions.
● Building a pipeline of potential clients by targeting industries reliant on
communication technology.

2. Customer Relationship Management

Developing relationships with IT managers, procurement teams, or
decision-makers.
● Providing ongoing support and ensuring smooth communication with prospecting
clients/partners.

3. Product Knowledge

● Gaining expertise in telecom and VoIP products such as PBX systems, SIP trunks,
call center software, and unified communication tools, etc.
● Staying informed about the latest trends in telecom, including 5G, cloud
telephony, and AI-enhanced communications, etc.
4. Solutions Presentation and Demonstration
● Conducting product demonstrations to showcase features.
● Customizing presentations to align with customer communication needs and pain
points.

5. Negotiation and Deal Closing
● Structuring competitive pricing packages for telecom and VoIP services.
● Negotiating contracts, including subscription models and equipment leasing
options.

7. Technical and Industry Insight

● Understanding network infrastructure, VoIP codecs, and compatibility with
customer systems.
● Advising on integration with existing telephony equipment or cloud platforms.

8. Market and Competitor Analysis

● Monitoring competitor offerings in telecom and VoIP to differentiate products
effectively.
● Identifying emerging market opportunities like remote work solutions or
cost-cutting measures for SMEs.
9. Selling fibre to home and Business Customers
Email and website
Co location server

• Working with customers to identify computer problems and advising on the solution.
• Logging and keeping records of customer queries.
• Analysing call logs so you can spot common trends and underlying problems.
• Updating self-help documents so customers can try to fix problems themselves.
• Reporting adsl line faults to Telkom
• Registering of adsl, Dialup and Domains
• Configuring and troubleshooting adsl and - Apn accounts
• Downgrading, upgrading hosting accounts to another plan
• Crimping Network Cables
• Dial up connection for Windows 2000, ME,XP,Vista, Apple mac
• Set up ADSL and ISDN modems
• Call Logging using Visp desk ticketing system
• Installation of antivirus (Escan & mwav)
• Account Inquiry
• Troubleshooting Iburst Connection
• Internal and external modems
• Sales and new accounts Registration
• Router and modem test for dispatch
• Guidelines for building website (sitebuilder
• Publishing the website
• Webhosting (Pointing and transfers)
• Reset HTTP for mail servers
• Add Remove domains to dns, MX -
• Record using PUTTY / SSH
• Use of Linux Commands
• Backup/clear transaction log files
• Grant writes access to a directory using Terminal service client
• Disable authentication on AWSTATS
• Creating FTP logins on IIS
• Routers / setting up Email accounts
• Reset co located servers for client
• HP Connected Backup
• Uploading and downloading the website
• Https://www.fujitsu.com/za/