Elsie Maboa
Johannesburg
Summary
Results-driven and dynamic professional experienced candidate in marketing, financial analysis, financial administration and customer service management. Possess a proven sales track and customer service experience. Possess the ability to effectively communicate brand value and solutions and capitalize on sales opportunities that position for growth. Well versed in researching and resolving customer problems by utilizing strong problem solving and communication skills to deliver customer satisfaction. Detailed oriented with excellent leadership and multitasking skills and excel in high volume customer service environments. Possess the ability to initiate, plan, organize and coordinate projects as well as managing information and communication. Aim to add value, increase productivity for and accuracy with duties. Currently in the short-term insurance industry learning and growing in the position.
Overview
12
12
years of professional experience
Work History
New business consultant
Prime South Africa
06.2025 - Current
- communication for efficient resolution of queries telephonic and emails
- Documented all call interactions with accuracy and attention to detail, ensuring streamlined record-keeping processes.
- Resolved complex queries for improved customer relations.
- Handled high call volumes with accuracy and efficiency for optimum productivity outbound and inbound
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
Sales Administrator
Ugetmo Group
12.2024 - 02.2025
- Process orders: Take and process customer orders and payments.
- Manage sales data: Maintain sales data and customer records on record.
- Handle customer inquiries: Respond to customer inquiries and resolve customer issues for optimal service.
- Coordinate with sales team with weekly sales and performance.
- Check stock levels and re-order from suppliers.
- Ensuring accuracy in data entry invoices from suppliers and resolving payment discrepancies.
- Update customer records with new information using CRM system for improved customer satisfaction.
- Check order status: Check the status of customer orders using sage and supply chain system.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
Sales and Service Representative
Standard Bank Group
04.2021 - 03.2024
- To contact client for sales (coldcalling, referrals and internal system)
- Opening personal, social and investment accounts and Insurance.
- Offering personal lending such as loans, overdraft facilities, homes loans, vehicle finance, etc.
- Completing basic data entry and fixing client personal and business profiles to be compliant.
- Maintenance on client's accounts both personal and business to resolve disputes.
- Assisting non-resident clients, social and business accounts with amendments on their profiles.
- Reviewing documents for accuracy or legal compliance and verifying the identity of clients.
- Business to business accounts handling and service.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
Receptionist
Standard Bank Group
09.2017 - 03.2021
- Operating the telephone/switchboard, sending and receiving emails.
- Liaising with clients and providing customer service.
- Booking meetings/appointments via outlook, teams and boardrooms
- Data-capturing and receiving documents from clients and couriers.
- Relationship building.
- Job shadow positions within specified departments to gain better understanding of job's essential functions.
- Greeting customers and directing them to relevant department and maintaining visitor log books.
Cash Consultant
Standard Bank Group
03.2015 - 08.2017
- Seeking to establish and service relationships with clients and colleagues to improve the effective and efficient execution of objectives in line with business requirements.
- Leverages relationship networks and partnerships to gain influence and support for staffing initiatives.
- Petty cash: carrying out cash to employees to repay them for expenses incurred on behalf of business.
Tutor
University of Limpopo
01.2014 - 01.2015
- Explaining concepts to students and planning activities.
- Assessing student reports.
- Assisting students with projects, test preparation, papers, research and other academic tasks.
- Working with students to help them understand key concepts, especially those learned in the classroom.
- Contribute to student learning, growth and advancement.
- Facilitate problem-solving with a curious mind and critical thinking skills.
- Helping students learn and understand new concepts and complete assignments.
Education
BCom - commerce
UNIVERSITY OF LIMPOPO
01.2014
National Senior Certificate - undefined
NORTHERN ACADEMY
Custom
- Phidisan Ramokgopa, Standardbank, Teamleader, 0767094001
- Mzwakhe Tshabalala, Ugetmo Group (Pty) Ltd, Office admin, 0641001336
Personal Information
Timeline
New business consultant
Prime South Africa
06.2025 - Current
Sales Administrator
Ugetmo Group
12.2024 - 02.2025
Sales and Service Representative
Standard Bank Group
04.2021 - 03.2024
Receptionist
Standard Bank Group
09.2017 - 03.2021
Cash Consultant
Standard Bank Group
03.2015 - 08.2017
Tutor
University of Limpopo
01.2014 - 01.2015
National Senior Certificate - undefined
NORTHERN ACADEMY
BCom - commerce
UNIVERSITY OF LIMPOPO