Hi, I’m
Elsabe Koopman
ATM CUSTODIAN & CUSTOMER SEVICE CLERK
Austinville
Summary
Developed skills in high-security environment, focusing on accuracy and reliability. Managed cash handling, maintenance, and troubleshooting with precision. Looking to transition into new field, bringing strong problem-solving and organizational abilities.
Offering diligent and trustworthy approach, ready to learn and develop in secure environment. Delivers solid understanding of cash management processes and handling transactions accurately. Ready to use and develop problem-solving and organizational skills in [Desired Position] role.
Reliable security professional adept at managing and maintaining ATM operations. Proven ability to handle cash management, security protocols, and machine maintenance with precision. Strong team collaborator focused on achieving results and adapting to changing needs. Known for integrity, trustworthiness, and keen problem-solving skills.
Overview
29
years of professional experience
1999
years of post-secondary education
2
Languages
Work History
ABSA BELLVILLE
ATM CUSTODIAN
11.2024 - Current
Job overview
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
ABSA Sanbel Branch
ENQUIRIES CLERK
11.2004 - Current
Job overview
- Assisting people on Bank Floor and at the ATM
- Assisting Back Office with Administrative Duties
- Contact clients for Credit Cards and all Administrative Duties
- Assisted other Absa Sub- Branches
- Assisted clients with all Bank Card queries and all other General Enquiries on other products, such as Investment products, Electronic Banking, etc
- Assisted with Meetings and keeping of Minutes for Department
- Assist with all Bond Enquiries such as, Request for Title Deeds of Bonds, Signature Verifications, and Bond Enquiries
- Check for PC for devices to make sure all electronic equipment is updated
- Check ATM for devices and assist Tellers with Cash Limits And Retained Cards
- Bundle check Tellers on a weekly basis at both branches
- Reporting of computers, printers and telephones
- Do cash counts
- Opening and Closing of branch daily
- Relief host for lunch
- Stand in manager when my manager is sick or on leave
- Do all back office work
- Relieve tellers
- Do DVR checks
- Do migration at ATM & Internet Kiosk daily
- Stand in branch administrator
- Check daily work and sign off weekly
- Relief at reception
- Hosting welcome clients at the door
- Training at Customer service hosting manager to learn her work
- Do migration at ATM and book in clients on the I pad
- Stand in manager when manager
- NQF5 done
Absa Somerset Mall BranchBELLVILLE
ENQUIRIES CLERK
11.2024 - Current
Job overview
- Assisting people on Bank Floor
- Assisting Back Office with Administrative Duties
- Contact clients for Credit Cards and all Administrative Duties
- Assisted other Absa Sub- Branches
- Assisted clients with all Bank Card queries and all other General Enquiries on other products, such as Investment products, Electronic Banking, etc
- Assisted with Meetings and keeping of Minutes for Department
- Assist with all Bond Enquiries such as, Request for Title Deeds of Bonds, Signature Verifications, and Bond Enquiries
- Check for PC for devices to make sure all electronic equipment is updated
- Check ATM for devices and assist Tellers with Cash Limits and Retained Cards
- Assisted with process to load funds in ATM
Cleanser
SUPERVISOR
03.1996 - 10.1999
Job overview
- Supervisor of staff to clean Banking Institutions
- Meeting on a Weekly Basis to strategies and do planning
- Do all orders for Cleaning Materials
- Work out Time Management for staff
- Monthly Meetings with Top Management on services provided
Education
Academy of Learning
DIPLOMA from RECEPTION, SWITCHBOARD & TELEPHONE TECHNIQUES
Hamelin
DIPLOMA from BANKING
Cloetesville Senior Secondary School
MATRIC
Skills
Personal Information
Nationality: South African
Accomplishmentsandawards
2013 Somerset West Branches
MUSIC, OUTDOORS LONG WALK AT BEACHES
SOFT MUSIC CLASSIC, LONG WALKS AT BEACHES , LISTEN TO BIRDS .
Timeline
ATM CUSTODIAN
ABSA
11.2024 - Current
ENQUIRIES CLERK
Absa Somerset Mall Branch
11.2024 - Current
ENQUIRIES CLERK
ABSA Sanbel Branch
11.2004 - Current
SUPERVISOR
Cleanser
03.1996 - 10.1999
Hamelin
DIPLOMA from BANKING
01.2003
Cloetesville Senior Secondary School
MATRIC
01.1994
Academy of Learning
DIPLOMA from RECEPTION, SWITCHBOARD & TELEPHONE TECHNIQUES
01.1999
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