Akhona Mkhonza
Banker
Summary
With a proven track record at Standard Bank Group, I excel in ATM maintenance and customer service, enhancing ATM uptime and client satisfaction. My expertise in cash handling and problem-solving, coupled with my ability to streamline operations, significantly boosts efficiency. My skills are further complemented by strong financial acumen and effective communication, making me a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
ATM Custodian
Standard Bank Group
07.2023 - 06.2024
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
Cash Consultant
Standard Bank Group
09.2015 - 07.2023
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a high level of confidentiality.
- Handled large amounts of cash responsibly, adhering to strict security measures at all times during transactions processes.
- Facilitated training sessions for new hires on proper cash handling techniques, contributing to improved performance across the team.
- Improved overall efficiency by streamlining bulk teller operations and reducing processing time.
- Coordinated with other departments to resolve discrepancies or issues related to currency processing efficiently.
Education
Advanced Certificate NQF6 - Banking And Financial Support Services
Milpark Education
Johannesburg, South Africa 04.2001 -
Higher Certificate NQF5 - Banking And Financial Support Services
Cornerstone Learning Solutions
Johannesburg 04.2001 -
Skills
Banking procedures and regulations knowledge
Cash handling expertise
Record Keeping Accuracy
Basic accounting
ATM maintenance proficiency
Financial transactions processing
Customer Service
Microsoft Office
Written and Spoken Communication
Data Analysis
Timeline
ATM Custodian
Standard Bank Group
07.2023 - 06.2024
Cash Consultant
Standard Bank Group
09.2015 - 07.2023
Advanced Certificate NQF6 - Banking And Financial Support Services
Milpark Education
04.2001 -
Higher Certificate NQF5 - Banking And Financial Support Services
Cornerstone Learning Solutions
04.2001 -