Akhona Mkhonza
Banker
Summary
With a proven track record at Standard Bank Group, I excel in ATM maintenance and customer service, enhancing ATM uptime and client satisfaction. My expertise in cash handling and problem-solving, coupled with my ability to streamline operations, significantly boosts efficiency. My skills are further complemented by strong financial acumen and effective communication, making me a valuable asset to any team.
Overview
9
9
years of professional experience
Work History
ATM Custodian
Standard Bank Group
07.2023 - 06.2024
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
Cash Consultant
Standard Bank Group
09.2015 - 07.2023
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a high level of confidentiality.
- Handled large amounts of cash responsibly, adhering to strict security measures at all times during transactions processes.
- Facilitated training sessions for new hires on proper cash handling techniques, contributing to improved performance across the team.
- Improved overall efficiency by streamlining bulk teller operations and reducing processing time.
- Coordinated with other departments to resolve discrepancies or issues related to currency processing efficiently.
Education
Advanced Certificate NQF6 - Banking And Financial Support Services
Milpark Education
Johannesburg, South Africa 04.2001 -
Higher Certificate NQF5 - Banking And Financial Support Services
Cornerstone Learning Solutions
Johannesburg 04.2001 -
Skills
Banking procedures and regulations knowledge
Timeline
ATM Custodian
Standard Bank Group
07.2023 - 06.2024
Cash Consultant
Standard Bank Group
09.2015 - 07.2023
Advanced Certificate NQF6 - Banking And Financial Support Services
Milpark Education
04.2001 -
Higher Certificate NQF5 - Banking And Financial Support Services
Cornerstone Learning Solutions
04.2001 -
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