Elrike Viljoen
BLOEMFONTEIN
Summary
Driven professional with a proven track record in operations management and relationship building, demonstrated at the University of the Free State. Excelled in enhancing office efficiency and customer service, facilitating team development sessions, and managing high-pressure environments. Skilled in administrative tasks and problem-solving, contributing significantly to improved team performance and customer satisfaction. Hardworking Student offering part-time work experience. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Student Assistant
University Of The Free State
08.2023 - Current
- Enhanced office efficiency by organizing and maintaining files.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Managed the storeroom by keeping products separated, organized, and accessible.
- Assisted in stock take by counting all stock in the University of the Free State merchandise shop (KovsieGear).
- Priced and security-tagged all new incoming stock.
- Counted and quality-checked incoming orders from suppliers, and delivered orders to various faculties on campus.
- Picked, ordered stock from the storeroom, and packaged it to the customers' requirements.
- Provided excellent customer service to students and staff at the front desk, managing the shop's needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on time to support shop needs.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
Team Building Facilitator
Self Employed Services
02.2021 - Current
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Facilitated leadership development sessions with various schools in and around Bloemfontein.
- Facilitated effective communication sessions with the use of Legos with staff at the University of the Free State, various schools in and around Bloemfontein, as well as a group of Free State educators.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
Casual Worker
Dancakes - Pancake Stall at the Boeremark
01.2021 - 04.2023
- Baked and rolled pancakes, packaged pancakes, and various other food products were sold.
- Assisted with barista duties.
- Managed the Point of Sales register, as well as client relations.
- Operated register to process payments and collect cash payment for order totals.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure, while maintaining high-quality work output in a fast-paced environment.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in a polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Science - Bachelor of Social Science
University of The Free State
Bloemfontein, South Africa 04.2001 -
Skills
Administrative tasks
Certificates
- PADI - Scuba Diving
- Drivers License
Timeline
Student Assistant
University Of The Free State
08.2023 - Current
Team Building Facilitator
Self Employed Services
02.2021 - Current
Casual Worker
Dancakes - Pancake Stall at the Boeremark
01.2021 - 04.2023
Bachelor of Science - Bachelor of Social Science
University of The Free State
04.2001 -
Similar Profiles
Mienke BothaMienke Botha
Masters Student at University Of The Free StateMasters Student at University Of The Free State
Jessica DlaminiJessica Dlamini
Academic Facilitator at University Of The Free StateAcademic Facilitator at University Of The Free State
Kelebogile MotlhankeKelebogile Motlhanke
Senior Assistant Officer Applications Coordinator at University of the Free StateSenior Assistant Officer Applications Coordinator at University of the Free State