Summary
Overview
Work History
Education
Skills
• Cooking • Baking • Reading • Outdoor activities • Family time
Timeline
Work Availability
Generic
Elouise Marais

Elouise Marais

Administrative Receptionist / Hospitality
Cape Town

Summary

Secure a responsible Career opportunity to fully utilize my training and skills to perform in a high-level for a challenging and responsible role in the organization while making a significant contribution to the success of the company and my career. Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Overview

5
5
years of professional experience

Work History

Restaurant Supervisor/Head Waitress

Varu By Atmosphere
Male, Maldives
01.2020 - 04.2022
  • Varu by Atmosphere/ Yayu Ernawati: +960 945 6055, Male
  • Fine dining
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs
  • Training new employees as per their abilities and skills
  • Responsible for training calendar
  • Constantly check service staff knowledge
  • Oversee both front and back of house operations including wait staff and bussing staff
  • Identify methods restaurant can use to cut waste, decrease costs and improve profits
  • Responsible for opening and closing of restaurant which includes double checking everything before and after operation and that the correct cashiering procedures are followed
  • Checking with guest and making sure that they are getting served with the best quality food and beverages
  • Conducting pre-duty briefing
  • Working on Micros
  • Nu Restaurant (Italian and seafood)
  • Supervised efforts of teams within guest capacity restaurant, ensuring timely and quality servicing of guests
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations

Waitress

Caesars Bluewaters Dubai
Dubai, UAE
12.2018 - 12.2019
  • Paru (Japanese) Chef Akira Back
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Bussed and reset tables to keep dining room and work areas clean
  • Used cash registers and credit card machines to cash out customers
  • Inspected dishes and utensils for cleanliness
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Met with chef to review daily specials and menu changes
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Suggested appropriate food and drink pairings to increase per-ticket sales
  • Stayed up-to-date on menu changes to help customers make food choices
  • Informed customers about daily and seasonal specials
  • Greeted new customers, discussed specials and took drink orders
  • Doing upselling
  • Working on Micros .

Switchboard Receptionist

Home of Living Brands
Cape Town, WC
07.2018 - 09.2018
  • Warrick Sabatta: 021 552 5161, Cape Town
  • Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Searched relevant directories to find contacts, business addresses, and [Type] information for customers and employees
  • Kept records of calls placed and charges incurred
  • Connected callers with appropriate professional, department or business
  • Performed clerical work such as sorting mail, restocking supplies and typing documents
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Carried out day-to-day duties accurately and efficiently
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Working on AS400 program and P.O.D capturing

General Worker/Retail Associate

Foschini Piketberg
Cape Town
12.2017 - 12.2017
  • Worked with loss prevention in monitoring shopper behavior
  • Maintained clean sales floor and straightened and faced merchandise
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Helped customers complete purchases, locate items and join reward programs
  • Informed customers of current store promotions to encourage additional sales purchases
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Greeted customers and helped with product questions, selections and purchases.

Waitress/Barmaid/Receptionist Administrator

Mofam River Lodge
Cape Town, WC
05.2015 - 05.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Bussed and reset tables to keep dining room and work areas clean
  • Informed customers about daily and seasonal specials
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Greeted new customers, discussed specials and took drink orders
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Used cash registers and credit card machines to cash out customers
  • Stayed up-to-date on menu changes to help customers make food choices
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Responsible for taking bookings from walk-in guest, via telephonic and via email
  • Working on Outlook, Word, Excel, Point of Sale
  • Responsible for making payment requisitions, filing, kitchen supply order an assisting with weddings and functions
  • Accepting payments in debit or credit cards
  • Working on POS (Point of Sale)
  • Got promoted from waitress to barmaid, got promoted from barmaid to receptionist.

Education

GED -

Grabouw High School
Cape Town, South Africa
04.2001 -

Skills

Strong decision maker Highly positive with a “can do” attitude Can do computerized work Can work under pressure, Flexible with work, Effective communication, Customer-service skills , Multitasking, prioritizing, dependable,

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• Cooking • Baking • Reading • Outdoor activities • Family time

Cooking, baking, reading,outdoor activities and family time:


Have you ever felt like the world is getting to much sometimes and you just need a break or go to your happy place, well my hobbies are my happy place.


Cooking. baking, outdoor activities are a kind of therapy to get lost in nature and to get creative with food and pastries.

Reading is where I can just escape to another world, a world with wild imagination and where your thoughts would not be judged. If you want to fantasies about true love, or just be a mysterious character in a scene.


As a single mom family time is most important, I get the opportunity to be goofy with my son and just spend as much time with him as I can and creating special memories. I wouldn't refer family time as a hobby when I do refer them as a hobby would be in the sense of all the fun activities we do together and just to be blessed to have family.

Timeline

Restaurant Supervisor/Head Waitress

Varu By Atmosphere
01.2020 - 04.2022

Waitress

Caesars Bluewaters Dubai
12.2018 - 12.2019

Switchboard Receptionist

Home of Living Brands
07.2018 - 09.2018

General Worker/Retail Associate

Foschini Piketberg
12.2017 - 12.2017

Waitress/Barmaid/Receptionist Administrator

Mofam River Lodge
05.2015 - 05.2017

GED -

Grabouw High School
04.2001 -

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Elouise MaraisAdministrative Receptionist / Hospitality