Ellen Sema
Senior Administrator
Tshaneng
Summary
Dynamic Senior Administrator with a proven track record at the Department of Education, enhancing productivity through process improvements and effective team leadership. Skilled in document management and employee supervision, I foster a collaborative environment while ensuring data confidentiality and continuous improvement. Recognized for exceptional problem-solving abilities and commitment to quality service.
Professional administrator with consistent history of enhancing organizational efficiency and driving impactful results. Strong skills in team collaboration, strategic planning, and operational management. Known for adaptability, reliability, and solutions-focused approach in dynamic environments. Proficient in overseeing administrative functions, streamlining processes, and implementing effective policies.
Overview
16
16
years of professional experience
1
1
Language
Work History
Senior Administrator
Department Of Education
09.2016 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Assisted in the recruitment process by screening resumes, conducting interviews, and making hiring recommendations based on candidate qualifications.
Computer Tutor
Centre for Business Education & Training
01.2010 - 12.2013
- Evaluated educational software tools for effectiveness and suitability, recommending those that would best meet the needs of students and teachers.
- Conducted regular progress meetings with parents, discussing individual student achievements as well as areas requiring additional attention or support.
- Enhanced students'' computer skills by providing personalized tutoring sessions and hands-on experience with various software applications.
- Supported the integration of educational technology within the curriculum by providing training on new software applications to colleagues and administrators.
- Boosted overall student performance by diagnosing their learning needs and adapting teaching methods accordingly.
- Promoted digital literacy among students by incorporating relevant online resources into lesson plans and activities.
Education
Bachelor's Degree in Public Administration - Administration
Mancosa
Cape Town, South Africa 04.2001 -
No Degree - Excellent Customer Care Service For Admin And AA
Aloe Learning Centre
Pretoria, South Africa 04.2001 -
No Degree - HR & Professional Secretary
Oxbridge Academy
Durban 04.2001 -
No Degree - Basic & Advanced Computer Literacy, Office Admin
Global Penta Web Computing & Skills Academy
Soshanguve 04.2001 -
High School Diploma -
Reitumetse High School
Pretoria 04.2001 -
Skills
Office management
Process improvements
Process updates
Recordkeeping expertise
Systems management
Office administration
Problem-solving
Document management
Team collaboration
Employee supervision
Continuous improvement
Attention to detail
Performance improvement
Data confidentiality
Timeline
Senior Administrator
Department Of Education
09.2016 - Current
Computer Tutor
Centre for Business Education & Training
01.2010 - 12.2013
Bachelor's Degree in Public Administration - Administration
Mancosa
04.2001 -
No Degree - Excellent Customer Care Service For Admin And AA
Aloe Learning Centre
04.2001 -
No Degree - HR & Professional Secretary
Oxbridge Academy
04.2001 -
No Degree - Basic & Advanced Computer Literacy, Office Admin
Global Penta Web Computing & Skills Academy
04.2001 -
High School Diploma -
Reitumetse High School
04.2001 -