Problem Solving
Yongeza Mpokela
Senior Administartor
East London
Summary
Adept at streamlining operations and enhancing team performance, I significantly increased productivity at Liliso Guards Security and Cleaning. My expertise in office management and exceptional communication skills have fostered positive environments and efficient problem-solving. Leveraging MS Office and leadership abilities, I've successfully managed complex travel arrangements and administrative processes, achieving high client and team satisfaction.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Senior Administrator
Liliso Guards Security and Cleaning
01.2019 - Current
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Managed inventory and procurement processes, ensuring that necessary supplies were always available while minimizing costs.
- Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Maintained personnel records and updated internal databases to support document management.
Travel Agent
Lukholo Travel and Transportation
03.2016 - 01.2019
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Updated and maintained customer databases to increase customer retention.
- Negotiated with suppliers to offer exclusive deals and promotions, adding value for clients.
Assistant
Ntutuzelo and Associates
01.2015 - 12.2015
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
No Degree -
George Randall Primary School
East London 04.2001 -
No Degree - Information And Communication Technology
Buffalo City FET College
East London 04.2001 -
Skills
Office Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- Project Management Institute
Interests
Nature exploring
Reading
Reading
I like reading books that teach you about other cultures and religions and customs.
Reading is like being in the moment putting yourself in the authors shoes and imagining what you're reading and seeing yourself there, it opens up so many possibilities in terms of your imagination and mindset whether you are able to think outside the box.
Timeline
Senior Administrator
Liliso Guards Security and Cleaning
01.2019 - Current
Travel Agent
Lukholo Travel and Transportation
03.2016 - 01.2019
Assistant
Ntutuzelo and Associates
01.2015 - 12.2015
No Degree -
George Randall Primary School
04.2001 -
No Degree - Information And Communication Technology
Buffalo City FET College
04.2001 -
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