Elizabeth Sibongile Ndaba
Kempton Park
Summary
I am a dynamic Sales Administrator with a proven track record in the competitive Engineering and Manufacturing sector. My dedication lies in building lasting client relationships through fostering loyalty, understanding customers' needs, and offering customized solutions that enhance customer satisfaction. I have strong organizational and interpersonal communication skills and can work independently. I am adept in Excel, iScala business software, sales orders management, invoice processing, and working collaboratively with internal and external stakeholders. I am very adaptive, always eager to broaden my skill set, and have contributed to the sales growth in a fast-paced and dynamic organization.
Overview
4
4
years of professional experience
Work History
Sales Administrator
Voestalpine Railway Systems
04.2020 - Current
- Received RFQs, and prepared detailed and accurate quotations along with the technical information required in line with the company procedures and standards.
- Received and processed purchase orders, issued customer proforma invoices, and followed up on delayed payments.
- Verified orders, including customers' personal information and payment details.
- Attended to queries and ensured client emails and telephone calls were responded to within a reasonable time frame.
- Maintained an up-to-date database for customer orders and information.
- Coordinated order expediting, production updates, and delivery scheduling through effective internal communication.
- Managed client portals (Ariba, Coupa) for seamless PO and RFQ handling.
- Established strong relationships with clients through regular communication, fostering trust and loyalty.
- Assisted in creating compelling marketing materials that showcased product features and benefits, driving customer interest.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, Logistics, and Finance departments.
- Selected correct products based on customer needs, product specifications, and applicable regulations.
- Organized filing of quotations and sales order documentation.
- Applied organizational skills to priorities workload and consistently met the tightest deadlines.
- Compiled the Monthly sales reports
Exports Sales Administrator
Voestalpine Railway Systems
04.2020 - Current
- Prepared export quotations including the favorable incoterms responsibilities and obligations
- Managed high volumes of export orders, prioritizing tasks effectively to meet tight deadlines.
- Managed the accurate preparation of all exports documentation including commercial invoices, packing lists, certificates of origin, and SADC documents for seamell customs clearance.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well informed throughout the export process.
- Coordinated closely with the finance team to ensure accurate invoicing and payment allocation of clients while adhering to international trade agreements.
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.
- Maintained accurate records of all export transactions, ensuring easy information retrieval when required for auditing or reporting purposes.
Tender Administrator
Voestalpine Railways Systems
04.2020 - Current
- Assisted in facilitating the efficient administration of bids and production of final bid documents
- Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail.
- Provided ongoing support to sales teams throughout the tender process,
- Accelerated response times to tender queries by establishing an internal database of frequently asked questions and answers.
- contributed to regular post-tender reviews to identify areas for improvement and optimize future bid strategies.
- Maintained accurate records of all tender bids, ensuring easy reference and analysis for future bid .
- Streamlined tender submission process by implementing efficient document management systems.
- Updated prices for items on tender RFQs
- Compiled the required supporting letters for bids
Education
Bcom Degree - Supply Chain Management
Regent Business School
2024
Training Certificate - Successful Importing & Exporting
Astro-tech Learning
11.2022
National Certificate in Business Administration -
CBM Training
2020
Diploma - Public Management
Sedibeng Tvet College
2014
Skills
- Microsoft Office Proficiency (Excel)
- Technical acumen
- Strong verbal & Written Communication
- Attention To Detail
- Problem-Solving
- Brand And Product Knowledge
- Client Relationship Management
- Teamwork and Collaboration
- Multitasking
- Organizational Skills
- Task Prioritization
References
Mr Tumelo Gaitate, Internal Sales Manager, Voestalpine VAE SA (PTY) Ltd, 011 928 3700
Mrs Jacoline van Gastel, Sales Administrator, Voestalpine VAE SA (PTY) Ltd, 011 928 3727
Mr Edward Sekgala, Business Development Manager, Rail 2 Rail, 084 489 9853
Timeline
Sales Administrator
Voestalpine Railway Systems
04.2020 - Current
Exports Sales Administrator
Voestalpine Railway Systems
04.2020 - Current
Tender Administrator
Voestalpine Railways Systems
04.2020 - Current
Bcom Degree - Supply Chain Management
Regent Business School
Training Certificate - Successful Importing & Exporting
Astro-tech Learning
National Certificate in Business Administration -
CBM Training
Diploma - Public Management
Sedibeng Tvet College
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