Microsoft : Word, Excel, PowerPoint, Outlook
Elie Tshimanga Mulumba
Customer Service Representative/Administrator
Cape Town,South Africa
Summary
A dedicated and results-driven individual with significant knowledge, passion, and experience in customer service determined to serve by applying professionalism in solving problems and generating sales.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Sales/Administrator
Imove Academy Driving school
Cape Town, Western Cape
02.2022 - Current
- Handle inbound and outbound calls: Resolved customer complaints and maintained a clean and tidy checkout area.
- Monitor Social Media Page, Emails
- Completed file maintenance log for price discrepancies.
- Compile and maintain a daily schedule.
Customer Assistant (Part Time)
Event solution: Amanziblue
Cape Town, Western Cape
02.2017 - 12.2021
- Usher clients to seats at events
- Verifying Tickets.
Intern: Mechanical (Mechatronics) Lab Technician
Cape Peninsula University of Technology
Cape Town, Western Cape
03.2021 - 11.2021
- Maintaining Machinery in Labs: finding fault, resolving problems, Monitoring, and Wiring of stations in the Lab
- 3D drafting and drawing, Filtration system, 3 phase panel, and automation.
- Facilitate and offer assistance to students during Lab Practice.
Education
National Diploma - ND: Mechatronics Engineering
Cape Peninsula University of Technology
Cape Town 02.2016 - 11.2021
High School Diploma -
Kuils River Technical High School
Cape Town 01.2009 - 11.2013
Skills
Conflict resolution
Software
Adobe photoshop and Lightroom
Canva Design
Interests
Sport : Soccer, Rugby, Formula 1
Book reading
Documentaries History
Music
Video Games
Certification
Toastmaster Level 3 (Public speaking)
Timeline
Sales/Administrator
Imove Academy Driving school
02.2022 - Current
Intern: Mechanical (Mechatronics) Lab Technician
Cape Peninsula University of Technology
03.2021 - 11.2021
Customer Assistant (Part Time)
Event solution: Amanziblue
02.2017 - 12.2021
National Diploma - ND: Mechatronics Engineering
Cape Peninsula University of Technology
02.2016 - 11.2021
Toastmaster Level 3 (Public speaking)
11-2013
High School Diploma -
Kuils River Technical High School
01.2009 - 11.2013
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