Chris Ndlwana
Cape Town,South Africa
Summary
Accomplished Retail professional with expertise in scheduling employees, recruitment and interviewing capabilities, and adherence to disciplinary procedures. Demonstrates strong leadership qualities and a commitment to health and safety regulations. Proficient in budgeting and forecasting, with a focus on people management and performance monitoring. Aims to leverage skills in a dynamic environment to drive organizational success.
Overview
20
20
years of professional experience
Work history
Assistant Store Manager
Shoprite
Cape Town, Western Cape
10.2016 - Current
- Assist in recruitment process to build a high-performing retail team.
- Scheduled staff to meet business demands within budget.
- Handle employee concerns discreetly; fostered healthy working environment.
- Maintain health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Facilitate smooth operation with effective scheduling and task delegation.
- Coordinate staff meetings for improved communication and team morale.
- Resolve customer complaints efficiently, ensure customer satisfaction.
- Lead daily operations to maintain smooth store running.
Field Sales Manager
Smollan Group
Cape Town, Western Cape
11.2014 - 06.2015
- Led training sessions for new field representatives to improve their sales techniques.
- Oversaw team performance, resulting in improved efficiency and productivity.
- Collaborated with marketing department on promotional campaigns which boosted product visibility in the market.
- Designed incentive schemes for the sales team, increasing motivation and performance levels.
- Strengthened client relations by conducting regular sales visits and follow-ups.
Sales representative
British American Tobacco
Cape Town, Western Cape
10.2012 - 10.2014
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Participated in team-building activities, promoting a harmonious work environment.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Resolved customer concerns promptly to maintain satisfaction.
- Built lasting relationships with clients through customer service interactions.
Fresh Foods Manager
Shoprite
Cape Town, Western Cape
05.2007 - 09.2012
- Ensured highest quality of fresh produce with rigorous inspections.
- Managed inventory levels, limiting overstock and product unavailability.
- Increased customer satisfaction through prompt issue resolution techniques.
- Maintained a clean and organised work area promoting safe working practices.
- Developed staff training programmes for improved customer service.
- Conducted periodic audits to ensure compliance with regulations.
- Reduced waste by implementing efficient fresh food management procedures.
- Implemented health and safety guidelines for maintaining hygienic conditions.
Trainee Manager
Shoprite
Cape Town, Western Cape
06.2006 - 05.2007
- Implemented health and safety guidelines; ensured a safe workplace for all employees.
- Assisted in recruiting process to ensure selection of highly skilled individuals.
- Fostered a positive work environment, leading to increased employee satisfaction.
- Improved team efficiency by implementing new scheduling strategies.
- Facilitated routine team meetings to keep lines of communication open and clear.
- Assisted with day-to-day operations and completed assigned management tasks.
- Worked closely with mentors to enhance leadership and managerial skills.
- Engaged in cross-functional activities to gain exposure to various aspects of business.
- Executed tasks across departments, gaining practical experience in diverse operational functions.
Retail Apprentice
Shoprite
Cape Town, Western Cape
06.2005 - 05.2006
- Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
- Collaborated effectively with team members to complete projects on schedule.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Demonstrated strong attention to detail whilst carrying out complex assignments.
- Developed practical skills for enhanced productivity through hands-on training.
- Improved team communication by proactively participating in daily meetings.
- Attended necessary training and completed assessments.
- Embraced feedback from supervisors and peers to improve performance.
Education
Certificate of Higher Education - Human Resource Management
Mancosa
Cape Town 07.2025 -
Qualification Certificate - Practical Labour Law
University of Cape Town
Cape Town, Western Cape 01.2022 - 06.2022
Qualification Certificate - Human Resource Management
University of Cape Town
Cape Town, Western Cape 06.2022 - 10.2022
NQF level 4 Wholesale and Retail Operations - Wholesale & Retail Seta
Shoprite Checkers Learnership
Cape Town, Western Cape 02.2006 - 02.2007
NQF Level 2 - Shop Floor Practices
Shoprite Checkers Learnership
Cape Town, Western Cape 04.2005 - 03.2006
Matric Certificate - Grade 12
Intlanganiso High School
Cape Town, Western Cape 01.1998 - 12.2002
Skills
- Scheduling employees
- Recruitment and interviewing capabilities
- Disciplinary procedures adherence
- Leadership qualities
- Health and Safety regulations
- Budgeting and forecasting
- People Management
- Performance monitoring
REFERENCES
Elton Cleophas RPP Shoprite Group 0766751925
Kulsum Sambo RM Shoprite Group 0824001444
Timeline
Certificate of Higher Education - Human Resource Management
Mancosa
07.2025 -
Qualification Certificate - Human Resource Management
University of Cape Town
06.2022 - 10.2022
Qualification Certificate - Practical Labour Law
University of Cape Town
01.2022 - 06.2022
Assistant Store Manager
Shoprite
10.2016 - Current
Field Sales Manager
Smollan Group
11.2014 - 06.2015
Sales representative
British American Tobacco
10.2012 - 10.2014
Fresh Foods Manager
Shoprite
05.2007 - 09.2012
Trainee Manager
Shoprite
06.2006 - 05.2007
NQF level 4 Wholesale and Retail Operations - Wholesale & Retail Seta
Shoprite Checkers Learnership
02.2006 - 02.2007
Retail Apprentice
Shoprite
06.2005 - 05.2006
NQF Level 2 - Shop Floor Practices
Shoprite Checkers Learnership
04.2005 - 03.2006
Matric Certificate - Grade 12
Intlanganiso High School
01.1998 - 12.2002
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