Edmos. T Matsika
Summary
Dedicated hospitality professional with strong customer service and effective communication skills. Experienced in enhancing guest experiences and supporting team operations in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Diploma in Food and Beverage Management
Work History
Waiter, Barman
Bluehills camp Mzingwane
Umzingwane
11.2022 - 11.2023
- Crafted cocktails based on standard recipes and tailored to customer preferences, enhancing overall satisfaction.
- Maintained cleanliness and organization of the bar area and equipment.
- Supported inventory management of beverages and supplies, ensuring timely availability for smooth bar operations.
- Processed cash payments at the point of sale with accuracy and attention to detail. accurately at point of sale. accurately at point of sale. accurately at the point of sale. and processed payments accurately.
- Interacted with customers to enrich their dining experience through engaging conversation and personalized service.
- Facilitated seamless communication between front and back of the house to ensure timely delivery of orders.
Restaurant Waiter
Cresta Churchill
Bulawayo
04.2023 - 07.2023
- Delivered exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Processed customer orders accurately using POS system, ensuring seamless dining experience.
- Set up and cleared tables efficiently before and after service, maintaining clean and organized dining area.
Food and beverage Management Trainee
Victoria falls Safari Lodge
Victoria falls Zimbabwe
01.2024 - 01.2025
- Managed inventory for supplies, ensuring timely restocking to maintain availability for operations.
- Collaborated with team members to improve guest experiences and satisfaction levels through targeted service initiatives.
- Assisted management in daily operations and customer service activities to support overall service delivery.
- Shadowed managers to learn effective leadership techniques and decision-making strategies. to learn effective leadership styles and decision-making approaches. to learn effective leadership and decision-making strategies. to gain understanding of organizational expectations and management techniques.
- Analyzed company processes to understand workflows and operations. and procedures in detail.
Education
Some College (No Degree) - National Diploma in Food And Beverage Management
School of Hospitality And Tourism Zimbabwe
Skills
- Food safety
- Customer service
- Effective communication
- Adaptability in service
- POS system operation
References
•Modester Bonda , HR Manager
Victoria Falls Safari Lodge
+263 7 73477232
+2631343211-20 saflodge@saflodge.co.zw
. Mr Shumba, Head Waiter
Cresta Churchill, Bulawayo
+263 77 269 1810
.Savious Moyo, Restaurant Manager
BlueHills Camp, Umguza
+263 77 176 7912
Languages
English
Advanced
C1
Certification
- Certificate in Food and Beverage Services
- CM - Certified Manager Certification
Timeline
Food and beverage Management Trainee
Victoria falls Safari Lodge
01.2024 - 01.2025
Restaurant Waiter
Cresta Churchill
04.2023 - 07.2023
Waiter, Barman
Bluehills camp Mzingwane
11.2022 - 11.2023
Some College (No Degree) - National Diploma in Food And Beverage Management
School of Hospitality And Tourism Zimbabwe