Edmore Mhlanga

• Manage and prepare science laboratory resources and reagents for daily classes and examinations.
• Ensure safe handling and execution of experiments, adhering to health and safety standards.
• Collaborate with teaching staff to plan practical lessons across multiple science subjects.
• Personally tutor students annually in Maths and Science up to A-Level, focusing on underperforming and disadvantaged learners.
• Support students on attachment by providing hands-on training and laboratory familiarization.

• Department Formation & Leadership: Established and led the Network Audit and Traffic Profiling Department, overseeing all TelOne infrastructure equipment audits and managing a specialized team focused on telecom network integrity.
• Annual Audit Planning: Developed comprehensive network audit plans based on risk criteria, prioritizing high-impact areas to optimize resource allocation and enhance fraud detection.
• Network Fraud Detection & Mitigation: Designed and implemented processes to identify fraudulent activities, including traffic refiling and clip-on fraud, significantly reducing revenue leakage and network abuse.
• Investigative Audits: Conducted thorough audits on disputed customer bills, illegal installations, and technical communication anomalies, providing actionable insights to resolve complex network issues.
• Staff Training & Development: Trained and mentored traffic profiling personnel, enhancing departmental capabilities and ensuring adherence to best practices and compliance standards.
• Technical Specification & Procurement: Defined technical requirements and specifications for equipment and software dedicated to fraud detection and network monitoring, supporting procurement and vendor evaluation.
• Executive Reporting: Prepared detailed, data-driven audit reports for senior management and stakeholders, facilitating informed decision-making and strategic planning.
• Special Tender Evaluations: Participated in the evaluation of high-value tenders related to infrastructure upgrades and service expansions, ensuring technical compliance and value for money.

Experience from Technical Support Unit Engineer to Expert Switching Engineer

• Advanced Technical Support: Served as a subject matter expert providing in-depth technical support for switching faults and system escalations, while assisting on-site technicians with troubleshooting and upgrade procedures.
• New Project Implementation: Collected and analyzed network congestion data to identify capacity bottlenecks, collaborating closely with infrastructure and planning teams to design and implement network expansion projects that enhanced service delivery.
• Provisional & Final Acceptance Testing (PATs & FATs): Oversaw end-to-end testing of new switching equipment, systems, and upgrades, validating performance metrics and certifying readiness before integration into live environments.
• Commissioning & Handover: Directed the commissioning process for switching equipment, ensuring successful rollout and transfer of systems to infrastructure teams with complete documentation.
• Budgeting & Resource Planning: Developed project budgets and monitored costs across switching initiatives, balancing technical requirements with available resources to ensure efficient project delivery.
• Switching Systems Maintenance & Support: Led nationwide maintenance and technical support for switching equipment, ensuring compliance with industry standards. Translated system designs into on-site implementations, resolved operational challenges, managed tenders, and sourced technical solutions or equipment as needed.
• Cross-Functional Collaboration: Acted as a central point of contact between technical teams, procurement units, and senior management, ensuring alignment of technical solutions with business needs and regulatory requirements.

• Condition Monitoring: Generators & Turbines: Performed periodic vibration analysis on high-speed generators, interpreting data to recommend timely replacement of bearings and critical components, ensuring smooth, resonance-free operations.
• Electrical Maintenance on Motors and Switchgear: Conducted routine inspections, testing, and preventive repairs on industrial motors and high-voltage circuit breakers, ensuring operational safety, reliability, and extended equipment lifespan in high-current environments.

• Power Station Appreciation: Gained a comprehensive understanding of end-to-end power generation processes, plant layout, inter-departmental workflows, and safety procedures essential for reliable energy production.
• Electrical and Mechanical Department Maintenance: Performed routine inspections and assisted in the maintenance of electrical and mechanical systems, ensuring equipment reliability and regulatory compliance.
• Laboratory and Water Treatment: Monitored and ensured the production of high-purity water to prevent turbine deposits and vibration issues. Conducted water quality testing and chemical treatment to maintain safe and efficient steam generation, critical for turbine operation and overall plant safety.
• Instrumentation Maintenance: Participated in the calibration, repair, and ongoing monitoring of instrumentation devices, including pressure gauges and electrical voltage/current meters in the laboratory, ensuring equipment met industry standards and safety regulations.
• Operations Department: Monitored live power plant operations, including real-time meter readings and equipment performance, analyzing data to ensure all systems operated within safe operational limits. Supported operational decision-making under supervision to maintain continuous and reliable power generation.