Marcus Willemse
System Administrator
Durban
Summary
I am a focused, determined and committed IT professional with 7 years of experience in networking, server infrastructure and client support seeking an opportunity to further my knowledge and experience in a professional environment. I have a natural passion for working with people and I take great pleasure to see my work done swiftly and professionally.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
IT Administrator
Our Lady of Fatima Dominican Convent School
04.2019 - Current
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Managing staff laptops and computer labs consisting of 113 computers.
- Manage server and network infrastructure consisting of 2 windows servers, one linux server (Unifi), 30 (HP) switches and 30 Unifi AP Pro's.
- Manage our azure environment.
- Manage security of our network, servers, computers and student devices.
- Manage policies pertaining to security, staff computers and students.
- Manage our LMS (Learning Management System)
- Configure firewall policies and rules to keep them up to date.
- Troubleshoot various iPad OS and app problems for our students
- Manage our printers and papercut solution including web based driver-less printing for students.
ICT Support Technician
Y-IT
06.2018 - 04.2019
- Service customers IT infrastructure ranging from corporate businesses to small home offices, assess client needs and guide them to the right solutions to improve performance and functionality.
- Setting up and maintaining routers and firewalls.
- Setting up and maintaining server infrastructure.
- Setting up and maintaining windows desktops.
- Implementing and maintaining Domain environments.
- Maintaining network infrastructure.
- Setting up and configuring antivirus solutions.
- Researching and maintaining a variety of software solutions.
- Servicing clients within SLA’s.
- Liaising with 3rd party vendors on behalf of clients.
ICT Support Technician
Spaces Works Umhlanga
02.2017 - 05.2018
- My role at Spaces Works is to maintain internal ICT infrastructure whilst attending to callout's for our 137 offices consisting of just under 300 individuals.
- Configuring VOIP phones for office.
- Assigning ports to their own Vlan and adding data bundles.
- Meeting special needs of clients, i.e
- Setting up wireless router, desktops etc
- Maintaining current IT infrastructure consisting of:
- Camera system.
- Access system.
- Server room.
- Patch panels.
- Wired and wireless networks.
- Printers.
- Bandwidth Management Systems.
- Linux NAS.
- Virtual servers.
- Polycom VC unit.
- Updating IT related services on customer contracts.
- Liaising with 3rd party vendors on behalf of clients.
- Attending to callout's for customers.
- Hardware fault finding.
- Troubleshooting a wide range of software.
IT Support Engineer
Bryte Insurance (previously Zurich Insurance)
05.2016 - 01.2017
- Setting up and troubleshooting VPN's.
- Imaging and setting up desktops/laptops for new users.
- Research solutions to various software related issues.
- Troubleshoot network wiring.
- Troubleshoot call centre phone systems (Avaya).
- Assist in software update roll outs and troubleshooting.
- Remotely assist users.
- General computer maintenance and troubleshooting.
- Working with SLA agreements.
- Escalating necessary tasks.
Life Guard
NCL Island GSC
01.2015 - 10.2015
Scuba Instructor
Open Water, Calypso uShaka
03.2014 - 07.2014
Dive Master
Coral Divers IDC Resort
06.2013 - 02.2014
Computer technician
Harcourts Property Perfect
01.2011 - 04.2013
- Communicate electronically and personally with computer end users experiencing problems in order to identify and document problem
- Check with user guides, technical manuals and support documents to research and find solutions
- Provide ongoing support to users regarding systems, network and Internet connectivity
- Provide advice and training to users
- Installed PC software and peripherals including replacing damaged/faulty hardware
- Troubleshoot computer and network related hardware
- Setting up a secure WiFi and connecting the office computers to the internet
- Installing Office and other business applications including Virus/Malware removal and Anti-virus software installations and updates
- Rolling back incompatible updates
- Backups and File recovery.
Education
CompTIA S+ -
CompTIA
06.2016 - 08.2016
CompTIA N+ -
CompTIA
04.2016 - 05.2016
CompTIA A+ - IT
CompTIA
01.2016 - 03.2016
High School Diploma -
Matriculated
Suid Natal High School 01.2010 - 12.2010
Skills
- Problem-Solving
Self-Motivated
Maintenance and Repair
Decision Making
Microsoft 365 knowledge
Apple OS and iOS knowledge
Windows Server
Azure Cloud
Software Install and Troubleshooting
Firewall support and configurations
Timeline
IT Administrator
Our Lady of Fatima Dominican Convent School
04.2019 - Current
ICT Support Technician
Y-IT
06.2018 - 04.2019
ICT Support Technician
Spaces Works Umhlanga
02.2017 - 05.2018
CompTIA S+ -
CompTIA
06.2016 - 08.2016
IT Support Engineer
Bryte Insurance (previously Zurich Insurance)
05.2016 - 01.2017
CompTIA N+ -
CompTIA
04.2016 - 05.2016
CompTIA A+ - IT
CompTIA
01.2016 - 03.2016
Life Guard
NCL Island GSC
01.2015 - 10.2015
Scuba Instructor
Open Water, Calypso uShaka
03.2014 - 07.2014
Dive Master
Coral Divers IDC Resort
06.2013 - 02.2014
Computer technician
Harcourts Property Perfect
01.2011 - 04.2013
High School Diploma -
Matriculated
01.2010 - 12.2010
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