DYLAN RUNKEL
SALES, LOGISTICS & CLIENTS RELATIONSHIP MANAGER
Cape Town
Summary
I am an energetic and enthusiastic individual consistently striving for excellence in all aspects of life. Working as part of a team to achieve common goals is something that comes naturally to me. My organizational skills coupled with my effective time management aids my delivery of efficient results. My passion lies within interactions with people, as such, I place a high premium on communication. I embrace opportunities for growth and consider myself a fast learner, always eager to acquire new knowledge and skills.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Freight Forwarder
Boyd Boss Freight Management Pty Ltd
06.2021 - Current
- Multifaceted Roles: Successfully performed diverse roles, including Import & Export Operations, Accounts Management, Cartage Coordination, and Junior Client Relationship Management, showcasing adaptability and a comprehensive understanding of business processes.
- Process Development: Developed and implemented Standard Operating Procedures (SOPs) for the cartage division, streamlining operations and improving efficiency.
- Training & Development: Trained and mentored a new employee in cartage operations, fostering skills development and ensuring seamless team integration.
- Client & Stakeholder Management: Maintained strong relationships with carriers, customs brokers, and clients, ensuring the smooth coordination of shipments and fostering trust in service delivery.
- Logistics Coordination: Orchestrated international shipments, managing complex logistics and documentation requirements to achieve seamless, on-time deliveries.
- Documentation Expertise: Prepared accurate and compliant shipping documents, including bills of lading, commercial invoices, packing lists, and certificates of origin, facilitating smooth customs clearance processes.
- High-Volume Operations: Managed a high daily volume of shipments, expertly prioritizing tasks to meet tight deadlines without compromising accuracy or quality.
Head Waiter
Fable Cocktail Bar
12.2019 - Current
- Welcomed Guests: Warmly greeted new customers, introduced specials, and efficiently took drink orders to create a positive first impression.
- Exceptional Service: Enhanced the dining experience by delivering attentive service, anticipating guest needs, and ensuring satisfaction throughout their visit.
- Resource Coordination: Managed food and beverage resources effectively, memorized orders accurately, and coordinated with team members to maintain seamless customer service.
Freelancer
Private Events
01.2022 - 11.2024
- Event Management: Organized and managed pop-up bars for private events, ensuring seamless operations and exceptional guest experiences.
- Menu Development: Devised customized menus, balancing client preferences with profitability through effective cost analysis and margin optimization.
- Resource Management: Oversaw human resources, including staff scheduling and coordination, to ensure smooth event execution.
- Inventory Control: Managed inventory effectively, ensuring adequate stock levels while minimizing waste and maximizing efficiency.
Barman and Host
Café Caprice
1 2021 - 7 2022
- Barman and Host: Delivered exceptional customer service while managing bar operations and creating a welcoming atmosphere for guests.
- Event Support: Collaborated with management in planning and executing promotional events to attract and retain customers.
- Inventory Management: Conducted regular stock checks, maintained proper inventory levels, and ensured timely ordering to support smooth operations.
- Staff Training: Assisted in onboarding and training new staff, providing guidance on bar operations, procedures, and customer service best practices.
Promotional Worker
Perfect Solutions
01.2020 - 12.2021
- Brand Promotion: Represented Perfect Solutions in promotional activities, engaging with customers to increase brand awareness and drive sales for various products.
- Customer Engagement: Delivered excellent customer interactions, providing product information and recommendations to boost customer satisfaction and sales conversions.
- Event Coordination: Supported event planning efforts, contributing to the successful execution of promotional campaigns and events.
Campaign Worker
Democratic Alliance
01.2017 - 01.2018
- Political Campaigning: Actively participated in telephonic and community campaigning efforts for the Democratic Alliance, engaging with constituents to promote party initiatives and values.
- Youth Leadership: Represented the DA Youth League at political rallies, contributing to grassroots mobilization and party presence at key events.
- Data Collection: Conducted canvassing in targeted demographic areas to gather and analyze data, supporting campaign strategies and outreach efforts.
- Issue Advocacy: Engaged with stakeholders to discuss community concerns, ensuring that relevant parties were informed and responsive to constituent needs.
Education
South African Collage Junior School
01.2006 - 01.2013
Bachelors Pass
South African College High School
Cape Town 01.2014 - 01.2017
CERTIFICATE - Supply Chain Managament
Getsmart in Partnership With UCT
Cape Town, South Africa 04.2001 -
TEFL - Teaching English
TEFL On The BEACH
Cape Town, South Africa 04.2001 -
Skills
Transportation Planning
Logistics Management
Cost Analysis
Documentation Management
Teamwork and Collaboration
Relationship building and management
Customer Relationship Management
Customer Service
Problem-Solving
Time Management
Leadership skills
Excellent Communication
Timeline
Freelancer
Private Events
01.2022 - 11.2024
Freight Forwarder
Boyd Boss Freight Management Pty Ltd
06.2021 - Current
Promotional Worker
Perfect Solutions
01.2020 - 12.2021
Head Waiter
Fable Cocktail Bar
12.2019 - Current
Campaign Worker
Democratic Alliance
01.2017 - 01.2018
Bachelors Pass
South African College High School
01.2014 - 01.2017
South African Collage Junior School
01.2006 - 01.2013
CERTIFICATE - Supply Chain Managament
Getsmart in Partnership With UCT
04.2001 -
TEFL - Teaching English
TEFL On The BEACH
04.2001 -
Barman and Host
Café Caprice
1 2021 - 7 2022
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