Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Languages
Affiliations
Timeline
Generic
Duma Willie Twala

Duma Willie Twala

Thokoza,South Africa

Summary

I am an ambitious, dedicated and goal driven male who discovered the passion cars, Trucks and heavy equipment machines which drove me to study Mechanical Engineering at Ekurhuleni West College.

My time being an Apprentice at AA technical college being hosted by Mercserv (specialise in Mercedes Benz and Freight liner) where I obtained my level one, level two and level three. I have learned to perform on automotive and trucks repairs, follow cars and trucks checklists, learn repair techniques, and write estimated time and costs for the job, Inspect vehicles.

After my routing I’ve join Hino Toyota, I got an opportunity to expand my knowledge in Motor and Diesel Mechanic and further my studies to become a technician. I have good interpersonal and analytical skills, a team player who can adapt in any environment since I understand the fundamentals of machines I can fix machines, convey belt, any moving diesel machine. I am a fast and accurate leaner, with a keen eye for detail who thrives under pressure and excel despite the odd. A reputed communicator, excellent negotiator and decision maker I completed my level four I got my trade certificate.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Warranty Administrator

Innovation Group
06.2023 - 08.2025
  • Provide technical support administration to RMI and EOM dealers and Process warranty claims.
  • Coordinating with service advisers, managers and technician ensure the vehicle is properly diagnosed.
  • Analyses new requirements and determines appropriate solutions to these requirements while maintaining compliancy on standards/controls.
  • Helping customers to understand the policies what are covered under their warranty and the maximum benefit as per policy wording.
  • To give clients excellent service and good customer experience.
  • Coordinating with the workshop foremen, vehicle owners and other stakeholders to ensure efficient and professional, finalize, and close off claims in accordance with the policy parameters.

Technician

FAW
10.2022 - 05.2023
  • Inspect vehicle.
  • Ordering parts.
  • Replacement.
  • Repairs.
  • Carrying out service.
  • Calculating the cost.
  • Performing diagnose on all computer system and electrical components.
  • Field service attending breakdowns in Rustenburg around mines under Reinhardt (chrome carries).

Technician

SA Taxi
03.2022 - 09.2022
  • Inspect vehicle.
  • Ordering parts.
  • Replacement.
  • Repairs.
  • Carrying out service.
  • Calculating the cost.
  • Performing diagnose on all computer system and electrical components.
  • Full refurbishment.

Apprentice

Hino Toyota
08.2019 - 06.2021
  • Perform automotive repairs.
  • Follow car checklists.
  • Learn repair techniques.
  • Write estimated time and costs for the job.
  • Inspect vehicles.
  • Test car batteries.
  • Clean shop and inventory.
  • Disassemble vehicles and engines and carry out minor and major repairs.
  • Order parts.
  • Performing diagnose on all computer system and electrical components.
  • Carrying out service.

Apprentice

Mercserv
05.2017 - 06.2019
  • Perform automotive repairs.
  • Follow car checklists.
  • Learn repair techniques.
  • Write estimated time and costs for the job.
  • Inspect vehicles.
  • Test car batteries.
  • Clean shop and inventory.
  • Disassemble vehicles and engines and carry out minor and major repairs.
  • Order parts.
  • Performing diagnose on all computer system and electrical components.
  • Carrying out service.

Education

Mechanical Engineering N5 -

Ekurhuleni West College
01.2015 - 12.2015

Matric - English, IsiZulu, Mathematic, Life science, Physical Science, Computer Application Technology, Life Orientation

Landulwazi Comprehensive High School
01.2009 - 12.2009

Diesel Mechanic Trade - undefined

AA Technical College
01.2021 - 12.2021

Regulatory Examination Certificate - undefined

Moonstone
01.2024 - 12.2024

Skills

  • Analysing Data
  • Mechanical Skills
  • Problem Solving
  • Strong Customer Service
  • Communication Skills
  • Team Work
  • Computer Skills

Custom

072 742 5682

Personal Information

  • ID Number: 9107275236085
  • Date of birth: 07/27/91

Languages

English
Advanced
zulu
Native
Xhosa
Fluent

Affiliations

  • sports
  • music

Timeline

Regulatory Examination Certificate - undefined

Moonstone
01.2024 - 12.2024

Warranty Administrator

Innovation Group
06.2023 - 08.2025

Technician

FAW
10.2022 - 05.2023

Technician

SA Taxi
03.2022 - 09.2022

Diesel Mechanic Trade - undefined

AA Technical College
01.2021 - 12.2021

Apprentice

Hino Toyota
08.2019 - 06.2021

Apprentice

Mercserv
05.2017 - 06.2019

Mechanical Engineering N5 -

Ekurhuleni West College
01.2015 - 12.2015

Matric - English, IsiZulu, Mathematic, Life science, Physical Science, Computer Application Technology, Life Orientation

Landulwazi Comprehensive High School
01.2009 - 12.2009
Duma Willie Twala