Mpho S. Charlebois
Honeydew
Summary
Driven, hardworking professional with over 15 years of experience in VIP lounges, luxury business, leisure travel, and hospitality. I have extensive experience in airport VIP passenger and customer service.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
21
21
years of professional experience
Work History
Lounge Administrator
FIREBLADE AVIATION
05.2024 - Current
- Ensure guests are properly identified, warmly greeted, and feel at home, addressing any issues with meals and serving food and beverages.
- Prepare and serve drinks, present menus, make recommendations, and effectively communicate guest requests to relevant departments.
- Assist with boarding and arrivals procedures, conduct quality checks for guest areas, and maintain cleanliness of the facility.
- Assist with ad hoc tasks, including reception, switchboard duties, and inventory stock take.
Director and Founder
LIFESTYLE SERVICES
08.2016 - 04.2024
Founder
OPULENCE CONCIERGE AND LIFESTYLE SERVICES
07.2022 - 12.2022
- Maintain relationships with a select high-net-worth clients
- Manage lifestyles of Affluent Executives and VIPs
- Knowledge of worldwide travel destinations and luxury products / services
- Arrange and manage all member luxury and leisure travel requirements
- VISA arrangements
- Events planning and project management
Accounts Receivable Administrator
EXECUJET AVIATION
01.2022 - 06.2022
- Generate invoices for customers for services rendered
- Maintain an acceptable gross margin percentage
- Recovery of costs, understanding exchange rate implications
- Checking of over and under accruals
- Invoice overdue report
- Queries from customers
- Assist charter and FBO with invoicing and quotes
Switchboard Receptionist
EXECUJET AVIATION
10.2018 - 12.2021
- Screen calls and transfer to relevant departments
- Receive mail and parcels and distribute
- Receive private charter owners and passengers
- Book boardrooms and meeting facilities
- Maintain cleanliness and good order in reception
- Manage the international and domestic VIP lounges
- Lead, supervise, roster a team of ground hostesses and cleaner
- Assist with airside passport and Visa control
- Marketing of the lounges for events and launches
- Ensure timeous repairs on all faulty appliances and equipment
- Liaise with VIP protection, Govt. protocol and VIP chauffeurs
- Order stock, including wines and champagne
PA to MD
ESURITY (PTY) LTD
08.2018 - 09.2018
- Screen visitors and act as a liaison officer between HR Executive, internal and external stakeholders
- Screening of all calls
- Coordinate travel arrangements for the MD
- Coordinate accommodation for the MD, HR Executive and sales agents
- Accommodation and relocation
- Compiling company newsletter
- Coordinate MANCO and Board meetings
- Minute taking
- General office filing
- Email Management
- Manage company fleet and parking access cards
Community Manager
OPEN
05.2018 - 05.2018
- Introducing clients to the space and its concept.
- Onboarding new members and tenants, handling welcoming packs.
- Maintaining relations with members and tenants.
- Updating tenant and customer details online.
- Managing member and tenant contracts and monthly invoicing.
- Assisting with social media and website upkeep.
- Organizing internal events like member meetups and newsletters.
- Mentoring and coaching staff for development.
- Addressing performance and conduct issues affecting business goals and values.
Switchboard Receptionist (Temp)
PEERMONT GROUP
12.2017 - 01.2018
Senior Ground Hostess
EXECUJET AVIATION (SA)
12.2008 - 08.2016
- Professional handling of dignitaries, VIPs, and celebrity flights.
- Building and maintaining client relations.
- Coordinating events and launches.
- Setting up meeting and function rooms.
International Arrival Lounge Manager
BID AIR HOSPITALITY OR TAMBO INTERNATIONAL
01.2006 - 12.2008
- Managing the international arrivals lounge with a team of 4 hostesses and 8 general workers.
- Staff management, administration, budgets, banking, and rosters.
- Addressing customer queries, managing bookings, and payments.
- Attending weekly meetings with Managers and Directors.
- Overseeing procurement and accounts.
International Arrival Lounge Hostess
BID AIR HOSPITALITY OR TAMBO INTERNATIONAL
01.2004 - 12.2006
- Booking and receiving VIP guests, handling client cards (Investec, Diners Club, Amex Card, Priority Pass), including Lufthansa clients.
- Liaising with stakeholders.
- Supervising housekeepers.
- Managing queries, bookings, catering orders, boardroom setups, and group bookings.
- Capturing data, handling cash reconciliation and banking.
- Logging equipment maintenance calls and coordinating with Airport Sun Intercontinental Chefs for stock.
Education
Corporate Governance -
WITS PLUS
01.2021
Business Admin and Management - Certificate
DAMELIN
01.2012
Public Relations N4 - Certificate
SOUTH WEST GAUTENG COLLEGE
01.2005
Travel and Tourism - Diploma
SOUTH WEST GAUTENG COLLEGE
01.2001
Matric -
AHMED TIMOL SECONDARY SCHOOL
01.2000
Skills
- Galileo
- Out of Africa fares
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Internet
- Strong leader
- Management of staff
- Team player
- Honest
- Ability to work under pressure
- Accuracy
- Adaptability
- Advising people
- Analysing data
- Analysing problems
- Attention to detail
- Brainstorming
- Client Relations
- Communication
- Computer
- Coordinate Office Activities
- Correspondence
- Customer Service
- Strong trend analysis
- Planning abilities
- Strong organizational skills
- Time management skills
- Special dedication to achieving positive business results
- Guest relations
- Event planning
- Travel coordination
- Customer service
- Staff supervision
- Project management
- Data entry
- Communication skills
- Time management
References
References available on request
Languages
- English
- Setswana
- Xhosa
- Afrikaans
Personal Information
- Date of Birth: 01/27/81
- Nationality: South African
- Driving License: Code 08
Timeline
Lounge Administrator
FIREBLADE AVIATION
05.2024 - Current
Founder
OPULENCE CONCIERGE AND LIFESTYLE SERVICES
07.2022 - 12.2022
Accounts Receivable Administrator
EXECUJET AVIATION
01.2022 - 06.2022
Switchboard Receptionist
EXECUJET AVIATION
10.2018 - 12.2021
PA to MD
ESURITY (PTY) LTD
08.2018 - 09.2018
Community Manager
OPEN
05.2018 - 05.2018
Switchboard Receptionist (Temp)
PEERMONT GROUP
12.2017 - 01.2018
Director and Founder
LIFESTYLE SERVICES
08.2016 - 04.2024
Senior Ground Hostess
EXECUJET AVIATION (SA)
12.2008 - 08.2016
International Arrival Lounge Manager
BID AIR HOSPITALITY OR TAMBO INTERNATIONAL
01.2006 - 12.2008
International Arrival Lounge Hostess
BID AIR HOSPITALITY OR TAMBO INTERNATIONAL
01.2004 - 12.2006
Corporate Governance -
WITS PLUS
Business Admin and Management - Certificate
DAMELIN
Public Relations N4 - Certificate
SOUTH WEST GAUTENG COLLEGE
Travel and Tourism - Diploma
SOUTH WEST GAUTENG COLLEGE
Matric -
AHMED TIMOL SECONDARY SCHOOL
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