Duduzile Sarah Sarah Maduna
Evaton West
Summary
Motivated professional with varied experience across customer-facing industries. Brings a positive attitude and strong teamwork skills to enhance customer experiences and support operational success. Focused on fostering customer satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Waitress
Jane’s Local Fast Food Restaurant
Johannesburg
01.2024 - 02.2026
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring accuracy of orders to enhance customer satisfaction.
- Enhanced customer experience by serving each guest with a positive and enthusiastic attitude.
- Maintained tidy dining area by clearing and resetting tables efficiently for incoming guests.
Customer Care Agent
Capitec Bank
Johannesburg
04.2019 - 01.2023
- Handled 70 to 90 calls a day covering card issues, debit orders, and general banking queries.
- Maintained quality scores consistently above 90 percent while meeting service level agreement targets.
- Resolved most queries on first contact, reducing repeat calls and escalations.
- Investigated and reversed disputed debit orders and loan payments, restoring accuracy and client trust.
- Administered funeral cover policies and guided clients through digital banking, card stop, and account unlocking.
Cashier
Engen Garage
Johannesburg
06.2012 - 01.2019
- Handled cash, credit card, and maintained accurate financial records.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Completed daily records updates to track sales and accurate payment totals.
Office Assistant
Oldees Sweets Factory
02.2004 - 12.2009
- Managed receptionist area, greeting visitors and responding to telephone and in-person enquiries.
- Managed photocopying, file updates, and fax communications to ensure efficient information flow.
- Received, routed, and distributed incoming mail and parcels, facilitating timely communication and delivery within the office.
- Assisted with administrative and production tasks to support daily operations.
Education
Matric Certificate - IsiZulu, English, Accounting, Business Economics , Mathematics and Economics
Maxeke Secondary School
Evaton, GP01-2001
Skills
- Customer service
- Food preparation
- Cash handling
- Teamwork
Custom
Available on request.
Timeline
Waitress
Jane’s Local Fast Food Restaurant
01.2024 - 02.2026
Customer Care Agent
Capitec Bank
04.2019 - 01.2023
Cashier
Engen Garage
06.2012 - 01.2019
Office Assistant
Oldees Sweets Factory
02.2004 - 12.2009
Matric Certificate - IsiZulu, English, Accounting, Business Economics , Mathematics and Economics
Maxeke Secondary School