Dorette Reynecke
Management Accountant
Benoni,Gauteng
Summary
Driven financial leader with a proven track record at Intigor Holdings, enhancing operational efficiency and client satisfaction through expert project and operations management. Skilled in financial analysis and stakeholder management. Strategic - thinking individual, experienced in problem-solving and team leadership, significantly improving service delivery and financial operations. Collaborative manager with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in the dynamic, fast-paced sectional title industry.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Director
Sectional Title Support Services (Pty) Ltd
Johannesburg And Cape Town
10.2022 - Current
- ..Facilitated cross-functional collaboration for improved decision-making processes within the organisation.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of Prepaid utility and general maintenance issues within sectional title schemes.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Supervised staff of 17 personnel, including 24/7 call centre by implementing company policies, protocols, work rules to improve consistency in service delivery to +/- 26 000 clients in 250 sectional title and homeowner association schemes located in various provinces across South Africa.
- Assessed customer service trends and evaluated feedback to determine areas in need of enhancement.
- Improved Prepaid meter installation project efficiency with strategic planning, resource allocation, and time management practices.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Worked closely with organisational leadership and board of directors to guide operational strategy.
Group Financial Manager (STss)
Intigor Holdings (Pty) Ltd
Johannesburg And Cape Town
03.2022 - 09.2022
- Generated revenue and reduced costs by recommending innovative alternatives.
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
- Monitored and analysed accounting data and produced financial reports or statements by utilising EasyAcc and intelliAcc (internal accounting systems) with specific focus on prepaid utility, maintenance and call centre departments.
- Accomplished multiple tasks within established timeframes.
- Assisted with compiling monthly management reports.
- Communicated best practice among on-site and external stakeholders to align efforts and goals set out in service level agreement.
- Assisted in organising and overseeing assignments to drive operational excellence.
- Set up and improved accounting systems and processes to meet business needs and maximise operational success.
- Provided administrative and management assistance to auditor for Intigor group company and sectional title trust audits.
- Managed team of 12 finance and operations professionals, with day-to-day responsibilities relating to prepaid utility recoveries.
Management Accountant
Sectional Title Support Services (Pty) Ltd
Johannesburg And Cape Town
09.2020 - 02.2022
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork within prepaid utility and property management departments.
- Analysed and solved multi-faceted problems that effected scheme executives and business initiatives.
- Prepared accurate management reports and monthly statements relating to account receivables for 13 schemes, containing roughly 1900 smart prepaid metering clients.
- Prepared accurate management reports relating to prepaid utility recoveries for roughly 200 schemes, containing 21000 convectional token prepaid metering clients.
- Worked with both internal and external stakeholders to create detailed scheme financial reports.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed and responded to correspondence and inquiries from clients.
- Strengthened financial operations by conducting account reconciliations and financial reporting.
- Trained and mentored new personnel hired to fulfill various roles.
- Reduced operational costs by identifying inefficiencies in workflows and implementing process improvements
- Managed a team of junior accountants, providing mentorship and guidance to ensure consistent growth in their professional skills
- Provided journal entries and performed accounting on accrual basis
Financial Controller - Property Department
Angor Property Specialist (Pty) Ltd
Johannesburg
05.2018 - 08.2020
- Prepared monthly management reports and levy statements for 53 sectional title Schemes containing 7982 unit owners.
- Completed journal entries, reconciliations and account analysis to prepare financial documents and general account management for 53 sectional title schemes.
- Managed daily financial functions in collaboration with accounting and administrative personnel.
- Loading, updating and billing of standard monthly scheme related charges to all debtors in each respective scheme.
- Loading, updating and billing of all utility batch charges to all debtors in each respective scheme where applicable.
- Communicated with clients regarding account services, statements and account balances.
- Resolved roughly 40 to 60 customer issues per day by reconciling levy accounts and general queries relating to property management, implementing solutions and escalating unresolved matters to relevant stakeholders.
- Transferring skills to annual CIMA interns.
- Liaising with sectional title property developers on various aspects of property management, administrative tasks and accounting principals.
- Oversaw all aspects of month-end close process, ensuring timely completion of accurate financial statements for executive review
- Improved financial reporting accuracy by streamlining processes and implementing efficient financial controls
Financial Controller - Finance Department
Angor Property Specialist (Pty) Ltd
Johannesburg
01.2017 - 04.2018
- Capturing and completing scheme creditor payment batches for Property management department on daily basis, consisting of +/- 300 schemes.
- Capturing and completing all scheme employee salary batches received from Human resources department.
- Updating and maintaining scheme investment - and current account balances.
- Processing all scheme debit order payments.
- Processing of accounting journals for Angor property specialist.
- Transferring of funds between business accounts as requested by senior management.
- Receipting all group business accounts.
- Attending to expense split calculation and allocations for Angor rental division.
- Assist with processing group salary journals.
- Processing Angor sales administration invoices.
- Processing sectional trust administration invoices.
- Printing and saving financial information for audit purposes.
- Updating of company fixed asset register.
- Administrating canteen petty cash on monthly basis.
Education
Honors Bachelor of Commerce - Management Accountancy
North West University
Potchefstroom, South Africa 01.2016 - 12.2016
Bachelor of Commerce - Management Accountancy
North West University
Potchefstroom, South Africa 01.2013 - 12.2015
High School Diploma -
Hoërskool Overvaal
Vereeniging, South Africa 01.2008 - 12.2012
Skills
Project Management
Operations Management
Team and People Management
Cash Flow Management
Financial Analysis
Management Reporting
Stakeholder Management
Management accounting
Internal Controls
Customer Service
Customer Service
Hobbies and Interests
- Enthusiastic Manchester United football supporter.
- Enjoy Hunting trips with my family and a round of golf with friends, although my handicap is "golf".
Timeline
Director
Sectional Title Support Services (Pty) Ltd
10.2022 - Current
Group Financial Manager (STss)
Intigor Holdings (Pty) Ltd
03.2022 - 09.2022
Management Accountant
Sectional Title Support Services (Pty) Ltd
09.2020 - 02.2022
Financial Controller - Property Department
Angor Property Specialist (Pty) Ltd
05.2018 - 08.2020
Financial Controller - Finance Department
Angor Property Specialist (Pty) Ltd
01.2017 - 04.2018
Honors Bachelor of Commerce - Management Accountancy
North West University
01.2016 - 12.2016
Bachelor of Commerce - Management Accountancy
North West University
01.2013 - 12.2015
High School Diploma -
Hoërskool Overvaal
01.2008 - 12.2012