Ditebogo Khutsiso Mathsa

• Data Capturing
• Doing telephonic interviews.
• Managed approximately 30 interviews per household each day as per required target.
• fully applied my data entry knowledge skills with each interview.

.Data Capturing

• General Admin
• Records management
• Contact Centre Management
• Provided exceptional customer service when it came to resolving to inquiries related to captured data.

• Typing legal documents
• Switchboard
• Handling correspondence from other law firms as well as individuals
• Handling Mail
• Filling
• Supported office efficiency by performing clerical tasks such as data entry,photocopying,scanning and faxing documents.

• Handling Switchboard
• Manning Reception
• Arranging meetings for Director
• Typing
• Filling
• Managed executive travel arrangements as well as itineraries

• Field Marketing
• Sales
• Outsourcing clients
• General Admin
• Increased brand visibility by implementing strategic marketing and sales initiatives.
• Increased corporate customers revenue by 8%

• Handling Inbound call centre.
• Managed high call volumes while providing exceptional customer support .
• Established customer rapport by accurately addressing their concerns and providing appropriate resolutions.
• Streamlined call flow processes for more efficient response times and increased productivity.

• Data Capturing
• Handling Switchboard
• Typing
• Filling
• General Admin